Justyce Santiago
Slatedale,PA,PA
Summary
Dynamic team lead with a proven track record at Dunkin' Donuts, consistently enhancing team performance and customer satisfaction through expert coaching and effective complaint resolution. Excelled in multitasking and leadership, resulting in significant improvements in daily workflows and safety standards. Possessing skills in conflict resolution and safety procedures, consistently demonstrating professionalism and a strong commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Dunkin' Donuts
02.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
High School Diploma -
Northern Lehigh
Slatington, PA06.2022
HVAC
Lehigh Career & Technical Institute
Schnecksville, PA06.2022
Skills
- Complaint resolution
- Team motivation
- Work assignment delegation
- Daily workflow improvement
- Coaching
- Safety processes and procedures
- Safety
- Leadership
- Multitasking
- Conflict Resolution
Certification
- OSHA 10
Timeline
Team Lead
Dunkin' Donuts
02.2021 - Current
High School Diploma -
Northern Lehigh
HVAC
Lehigh Career & Technical Institute
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