Justyna Matras
Roselle,IL
Summary
Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to establish and maintain excellent communication and relationships with clients.
Overview
12
12
years of professional experience
Work History
Manager
Royal Dental Care
02.2024 - 05.2024
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
Member Service Representative
Polish And Slavic Federal Credit Union
09.2021 - 02.2024
- Received a promotion for Branch Quality Assurance Coordinator in June of 2022.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Cleaning Business Owner
Self-employed
09.2012 - 08.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Education
No Degree - Business Administration
University of Information Technology And Managemen
Rzeszow, Poland High School Diploma -
Liceum Ogólnokształcące Im. Mikołaja Kopernika
Tarnobrzeg, Poland 06.1999
Skills
- Ability to Multitask
- Time Management
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Strong communication
- Organization Skills
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Royal Dental Care
02.2024 - 05.2024
Member Service Representative
Polish And Slavic Federal Credit Union
09.2021 - 02.2024
Cleaning Business Owner
Self-employed
09.2012 - 08.2021
No Degree - Business Administration
University of Information Technology And Managemen
High School Diploma -
Liceum Ogólnokształcące Im. Mikołaja Kopernika