Excel, Word, Power Point
Hi, I’m
Justyn Ashlee Green
San Diego,CA
Work Preference
Summary
Lifelong learner and dynamic leader with a proven track record at KLC Consultants and Radiance Wellness & Beauty, excelling in customer service best-practices, strategic business planning/development and anticipating the needs of my team and clients. Having spearheaded growth through intentional initiatives, achieving sustainable profit and expanding practice operations with thoughtful system implementation, talent acquisition and understanding of the costs of doing business. Skilled in relationship building and policy implementation, adept at fostering team collaboration and driving continuous improvement.
Overview
18
years of professional experience
1
Certificate
Work History
KLC Consultants - Kaeli Lindholm
Strategic Business Development Coach
07.2022 - 11.2024
Job overview
- Led Monthly 1:1 coaching calls with my book of 10-15 medical aesthetic practice leader clients to address needs and accountability topics.
- Created & led weekly group learning sessions
- Hosted hot-seat group coaching sessions monthly
- Nurtured prospective clients through established sales funnel including touchpoints in social media, direct email, phone calls & Zoom discovery calls to enroll ideal clients into our coaching program.
- Created tools and resources to engage & educate clients throughout their coaching journey.
- Developed relationships with clients to uncover their pain points, establish a coaching journey and provide ongoing support.
- Developed and lead customized team training workshops for our clients & their teams to improve communication, collaboration and productivity around topics such as Front Desk Development, Consultation Techniques, White Glove Customer Service & Building SOP's.
- Assisted clients with developing strategies to overcome barriers in their mindset and approach to business to help them achieve sustainable profit and well functioning team.
- Developed and maintained a network of professional resources to refer clients to.
Radiance Wellness & Beauty
Medical Practice Manager
05.2007 - 11.2023
Job overview
- Managed all daily practice operations.
- Responsible for talent acquisition, performance evaluations as well as implemented onboarding for new employees, which enabled each team member to effectively learn tasks and execute job duties.
- Established customer service guidelines as well as created written mission, vision & core values to guide our team and growth.
- Developed running 12-month marketing plan for execution through social media, events, newsletter and team.
- Scaled practice from 1 practitioner in one 700 sq. ft. room into 3700 sq. ft multi-practitioner office that was positioned to sell.
- Created and implemented organizational policies and procedures for all positions and tasks.
- Leveraged support from industry representatives for staff training and marketing promotions.
- Outlined and led monthly all-hands staff meetings to build team, outline current promotions, disseminate sales goals, address patient needs and develop upcoming initiatives.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPPA regulations.
- Consulted with practice ownership on business decisions.
- Onboarded and championed numerous electronic record management, point of sale & CRM systems to collect, house, analyze and process patient and sales information.
Education
San Diego Mesa CollegeSan Diego, CA
Associate of Arts from General Education
05.2002
Skills
- Procedure development & implementation
- Excellent verbal and written communication
- Performance evaluations
- Customer service & consultative skills
- Vendor management
- Team building & training
- Marketing development, execution and ROI evaluation
- Evaluate, implement and train team on numerous POS, time management and collaboration platforms
Accomplishments
- Scaled a medical aesthetic practice from 1 practitioner in 700 sq. ft. to a thriving 3700 sq. ft multi-practitioner, multi-million dollar practice.
- Implemented systems, training and profitability evaluations which positioned the practice to sell.
- Contributed to acumen expansion by leveraging my extensive experience in practical business and practice management.
Certification
C-APL Certified Aesthetic Practice Leader
Software
Google Workspace
Mac iOS machines & software
Slack, Active Campaign, Salesforce
Interests
Self development, biking, cooking, off-road exploring and camping.
Podcast Appearance
Hear me in action sharing about my passion for business coaching as a guest on the Fierce Factor Podcast with Kaeli Lindholm. In these episodes we talk about the business acumen I loved working on with our clients. Some points we discuss include the importance of team building through company value alignment, monitoring results through KPI's, SOP creation, marketing and more...
Episode 160: Leadership is Learned, Not Born With
Episode 221: How to Beat the Summer Slow Down
Timeline
Strategic Business Development Coach
KLC Consultants - Kaeli Lindholm
07.2022 - 11.2024
Medical Practice Manager
Radiance Wellness & Beauty
05.2007 - 11.2023
San Diego Mesa College
Associate of Arts from General Education