Justyne Hanson
Customer Service
Abilene,KS
Summary
Dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Machine Operator
Russell Stover Candies
05.2021 - 11.2022
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Replenished materials and supplies as needed to maintain production.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Cashier
Spangles
11.2018 - 02.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Shift Manager
Dog N Shake
02.2010 - 04.2012
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Defined clear targets and objectives and communicated to other team members.
- Scheduled staff to establish adequate coverage during peak business hours.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Tracked receipts, employee hours, and inventory movements.
Education
Associate of Science - Management
Post University
Waterbury, CT05.2024
Skills
- Attention to Detail
- Duty Assignments
- Scheduling Flexibility
- Computer Skills
- Good Communication
- Reading Comprehension
- Active Learning
- Microsoft Excel
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Machine Operator
Russell Stover Candies
05.2021 - 11.2022
Cashier
Spangles
11.2018 - 02.2019
Shift Manager
Dog N Shake
02.2010 - 04.2012
Associate of Science - Management
Post University
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