Justyne JEnsen
Heyburn,ID
Summary
Successful Counter representative with more than 1 year of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills. Conscientious and thorough Bookkeeping Assistant considered productive team player in busy accounting office. Positive and courteous communicator offering calm telephone and email etiquette. Flexible in being trained in any aspects of the job. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Parts Counter/Bookkeeping Assistant
Fix It Right Parts Repair
09.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Performed arithmetic functions handling cash, close checks and balance register.
- Facilitated smooth audit process, preparing detailed reports on stock and cash flow.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Hydraulic Technician/Inventory Receiver
Snake River Hydraulics
03.2023 - 09.2023
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
- Trained new team members on inventory management systems and best practices for efficient workflow.
- Developed strong relationships with vendors, fostering trust and collaboration during the receiving process.
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Conducted regular cycle counts to maintain up-to-date inventory levels and reduce shrinkage rates.
- Played a vital role in reducing lead times for customer orders through prompt receiving of products from suppliers.
- Managed returns process, ensuring timely processing of defective or damaged goods while maintaining accurate records.
Retail Sales Associate
Maurices
12.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
High School Diploma -
College of Southern Idaho
Twin Falls, IDSkills
- First Aid Training
- Money Handling
- Data Entry
- Records Management
- Product restocking
- Problem-Solving
- Time Management
- Multitasking Abilities
- Organizational Skills
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- EKG Technician Certification (CET) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Parts Counter/Bookkeeping Assistant
Fix It Right Parts Repair
09.2023 - Current
Hydraulic Technician/Inventory Receiver
Snake River Hydraulics
03.2023 - 09.2023
Retail Sales Associate
Maurices
12.2022 - 03.2023
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- EKG Technician Certification (CET) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
High School Diploma -
College of Southern Idaho
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