Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Hi, I’m
Ju' Telia Williams
Jackson,TN
Summary
Overview
5
years of professional experience
Work History
Owens Corning
Wet Chop Technician
01.2022 - 01.2023
Job overview
- Responsible for operating continuous glass forming process by ensuring proper operation of bushings and choppers, including monitoring and responding to breakout conditions.
- Tested components and systems to evaluate performance and identify concerns.
- Organized and detail-oriented with strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Oreilly's Automotive distribution center
Order selection
01.2020 - 01.2022
Job overview
- Responsible for handling/picking/sorting material orders from incoming/outgoing containers working with forklift drivers, clamps and carts.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Alorica/Verizon Wireless
Customer Service Representative Mentor
01.2018 - 01.2020
Job overview
- Implemented customer service policies and procedures for consistent performance standards.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Wp Davidson High SchoolMobile, AL
High School Diploma
05.2019
University Overview
- Younglife Mothers Member
- Extracurricular Activities: Dance (Jazz/Hip-hop)
- Honor Roll
- Professional Development: Co-op
- Research Project: Senior Project, Presentation in front of entire senior class on Empathetic Patient Care, perfect score was given
Skills
- Quality Control
- Customer Service
- Issue Analysis
- Component Replacement
- Data Entry
- Product Knowledge
- Complaint resolution
- Payment Processing
- Delinquent account management
Licenses Certificates
Licenses Certificates
Accidental & Health Insurance ProducerTimeline
Wet Chop Technician
Owens Corning
01.2022 - 01.2023
Order selection
Oreilly's Automotive distribution center
01.2020 - 01.2022
Customer Service Representative Mentor
Alorica/Verizon Wireless
01.2018 - 01.2020
Wp Davidson High School
High School Diploma
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