Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Jutta Casseles

Summary

Extraordinary student support professional, liaison and collaborator focused on unique and diverse strategies to improve student performance. Outstanding inter-personal, communication, oral and written skills. Ability to stay connected with all stakeholders, while maintaining productivity and compliance. Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Student Services Specialist

Western Governors University
10.2022 - Current

Higher Education Management - Virtual

- Coordinate full life cycle student of enrollment process

- Identify and evaluate students' university goals

- Ensure requirements are met and establish expectations

- Generate rapport, empower students toward next steps

- Monitor students' progress throughout all processes

- Utilize multiple systems to accurately track and report

- Collaborate with contacts and agencies as a liaison

- Problem-solve with accuracy, initiative and proper attitude

- Work Independently through feedback, critiques, coaching

- Provide outstanding client service by mitigating concerns,

and answer inquiries regarding program information

Client Case Manager

Duval County
08.2020 - 08.2022

Administration

- Designed student education supports, accommodations and service proposals for district education agency

- Provided high rate of successful student-relationship building based on their goal, specifications and values

- Created detailed plan of action/individual education plans for a diverse population of students

- Compliant on all levels with FLDOE and District Standards

- Specialized in on-going progress monitoring, management and engagement strategies

- Collaborated with stakeholders to implement evidence-based problem-solving

- Oversaw execution of student services, in a variety of settings based on students' needs

- Led Professional Development to train stakeholders

- Modeled teaching strategies, adapted curriculum to virtual lessons for based on student learning style, behavior and challenges

Coordinator of Support Programs

Clay County
08.2018 - 06.2020

Management

- Supervised Progress Monitoring for all student support case files

- Wrote individualized education plans and proposals concerning accommodations and supports for students

- Conducted orientation meetings and scheduled events

- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.

- Assessed student performance and utilized feedback to increase educational program success.

English, ESOL Adjunct / Instructor

Florida State College
05.2019 - 09.2019

Higher Education

- Coached international students in all stages of language acquisition

- Integrated Multimedia Technology with engaging instruction

- Documented assignments, attendance, scores in reporting systems

- Sourced materials for all learning styles toward relevant content

- Distributed course syllabus regarding grading and progression

- Emphasized listening, conversation and presentation abilities

- Honed students' writing skills for grammar and style

- Wrote customized education plans for students with learning challenges

Director of Client Services

Catapult Academy
08.2011 - 07.2018

Administration / Leadership

- Leveraged industry expertise for entire operations

- Coordinated 25 satellite school locations, distributed over 5 counties

- Held full accountability for all site visits, progress of staff and student services

- Maintained compliance with state, and federal laws

- Conducted systematic assessment of projects / proposals, recordkeeping and ran all staff meetings

- Facilitated multi-faceted research of student data

- Transferred data into state and county databases

- Prepared state-mandated forms and waivers

- Maintained referrals to all local and federal agencies

Organizational Management

- Executed marketing and met all enrollment deadlines

- Highly effective liaison and inter-personal skills with all stakeholders

Communication / Professionalism

- Structured enrollment and provided orientations

- Led interviews and screenings to assess eligibility

- Led trainings within 5 counties for the Central Florida region

Education

Master of Arts - Administration

Grand Canyon University
Phoenix, AZ
05.2013

Bachelor of Arts - English, Teaching Language Arts, TESOL/Linguistics

Montclair State University
Montclair, NJ
05.1991

Skills

    Application Software: Microsoft Office; Lightning/SalesForce; Teams; Handshake; SMS Power Teacher; ENCORE, PEER, STAR, SEAS, FOCUS, TEAMS, and SKYWARD

    -

    Online Programs: E2020; Odyssey-Ware; APEX; Google, Loud Cloud, Canvas and Brighthouse

    -

    Perfected Skills: Mentoring, Student Support Strategies and Monitoring; Communication, Inter-personal Rapport; Relationship Building; Leadership, Project Management, Time-Management, Organization, Work Ethic, Customer Service, Integrity and Follow-Through

Accomplishments

    * Demonstrate success Producing $2M in government funds

    * Strong relationship with local and federal organizations

    * Transform performance, goals and career planning

    * Render outstanding service while maintaining high quality

Certification

  • Professional Certification in English Language Arts, ELA
  • International English as a Second Language, ESOL/ELL
  • Disabilities ADA Legislation

Timeline

Student Services Specialist

Western Governors University
10.2022 - Current

Client Case Manager

Duval County
08.2020 - 08.2022

English, ESOL Adjunct / Instructor

Florida State College
05.2019 - 09.2019

Coordinator of Support Programs

Clay County
08.2018 - 06.2020

Director of Client Services

Catapult Academy
08.2011 - 07.2018

Master of Arts - Administration

Grand Canyon University

Bachelor of Arts - English, Teaching Language Arts, TESOL/Linguistics

Montclair State University
Jutta Casseles