Extraordinary student support professional, liaison and collaborator focused on unique and diverse strategies to improve student performance. Outstanding inter-personal, communication, oral and written skills. Ability to stay connected with all stakeholders, while maintaining productivity and compliance. Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Higher Education Management - Virtual
- Coordinate full life cycle student of enrollment process
- Identify and evaluate students' university goals
- Ensure requirements are met and establish expectations
- Generate rapport, empower students toward next steps
- Monitor students' progress throughout all processes
- Utilize multiple systems to accurately track and report
- Collaborate with contacts and agencies as a liaison
- Problem-solve with accuracy, initiative and proper attitude
- Work Independently through feedback, critiques, coaching
- Provide outstanding client service by mitigating concerns,
and answer inquiries regarding program information
Administration
- Designed student education supports, accommodations and service proposals for district education agency
- Provided high rate of successful student-relationship building based on their goal, specifications and values
- Created detailed plan of action/individual education plans for a diverse population of students
- Compliant on all levels with FLDOE and District Standards
- Specialized in on-going progress monitoring, management and engagement strategies
- Collaborated with stakeholders to implement evidence-based problem-solving
- Oversaw execution of student services, in a variety of settings based on students' needs
- Led Professional Development to train stakeholders
- Modeled teaching strategies, adapted curriculum to virtual lessons for based on student learning style, behavior and challenges
Management
- Supervised Progress Monitoring for all student support case files
- Wrote individualized education plans and proposals concerning accommodations and supports for students
- Conducted orientation meetings and scheduled events
- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Assessed student performance and utilized feedback to increase educational program success.
Higher Education
- Coached international students in all stages of language acquisition
- Integrated Multimedia Technology with engaging instruction
- Documented assignments, attendance, scores in reporting systems
- Sourced materials for all learning styles toward relevant content
- Distributed course syllabus regarding grading and progression
- Emphasized listening, conversation and presentation abilities
- Honed students' writing skills for grammar and style
- Wrote customized education plans for students with learning challenges
Administration / Leadership
- Leveraged industry expertise for entire operations
- Coordinated 25 satellite school locations, distributed over 5 counties
- Held full accountability for all site visits, progress of staff and student services
- Maintained compliance with state, and federal laws
- Conducted systematic assessment of projects / proposals, recordkeeping and ran all staff meetings
- Facilitated multi-faceted research of student data
- Transferred data into state and county databases
- Prepared state-mandated forms and waivers
- Maintained referrals to all local and federal agencies
Organizational Management
- Executed marketing and met all enrollment deadlines
- Highly effective liaison and inter-personal skills with all stakeholders
Communication / Professionalism
- Structured enrollment and provided orientations
- Led interviews and screenings to assess eligibility
- Led trainings within 5 counties for the Central Florida region
Application Software: Microsoft Office; Lightning/SalesForce; Teams; Handshake; SMS Power Teacher; ENCORE, PEER, STAR, SEAS, FOCUS, TEAMS, and SKYWARD
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Online Programs: E2020; Odyssey-Ware; APEX; Google, Loud Cloud, Canvas and Brighthouse
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Perfected Skills: Mentoring, Student Support Strategies and Monitoring; Communication, Inter-personal Rapport; Relationship Building; Leadership, Project Management, Time-Management, Organization, Work Ethic, Customer Service, Integrity and Follow-Through
* Demonstrate success Producing $2M in government funds
* Strong relationship with local and federal organizations
* Transform performance, goals and career planning
* Render outstanding service while maintaining high quality