Jutzy De La Cruz
Allentown,PA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Human Services Aide
Lehigh Valley Hospital And Health Network
08.2021 - Current
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients, addressing physical, emotional, and social needs.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated clients about available resources within the community to help address their unique needs or concerns.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
Secreatary
KidsPeace National Centers
07.2020 - 07.2021
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Screened visitors and issued badges to maintain safety and security.
- Established administrative work procedures to track staff's daily tasks.
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and updated records and files to maintain document compliance.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Unit Clerk
KidsPeace National Centers
04.2019 - 07.2020
- Provided clerical support, addressing routine, and special requirements.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Delivered clerical support by handling range of routine and special requirements.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Assisted with medical coding and billing tasks.
- Answered multi-line telephone system, provided information, and directed calls.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained and organized medical records for office visits and scheduled labs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mental Health Technician I
KidsPeace National Centers
11.2016 - 08.2018
- Collaborated closely with mental health professionals with treatment plan implementation.
- Organized recreational activities to assist in patient recovery.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Provided therapeutic activities to assist with patient development.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted in development of therapeutic activities for patients.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising physician.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Mental Health Technician II
KidsPeace National Centers
Orefield, PA
2016.11 - 2018.08
- Enhanced staff training by sharing knowledge of best practices in mental health care through workshops and presentations.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Administered patient medications and tracked dosages.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Sales Floor Associate
Target
11.2012 - 11.2016
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed payments and provided receipts to establish proof of transaction.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Science - Psychology
Lehigh Carbon Community College
Schnecksville, PA05.2016
Associate of Arts - General Studies
Lehigh Carbon Community College
Schnecksville, PA05.2016
Skills
- Appointment Scheduling
- Mental Health Crisis Response
- Behavioral support
- Healthcare Navigation
- Maintaining Client Records
- Microsoft Office
- Case File Management
- Attention to Detail
- Transportation Assistance
- Coping Techniques
- Meal Planning
- Behavioral Intervention
- Cultural Sensitivity
- Medication Administration
- Grocery Shopping
- Safety Procedures
- Observational Skills
- Scheduling and Appointment Setting
- Behavior Support
- Data Collection and Entry
- Administrative Support
- Patient Engagement
- Health and Human Services
- Stocking and Receiving
- Cash Management
- Customer Service
- Records Preparation
- Word Processing
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Human Services Aide
Lehigh Valley Hospital And Health Network
08.2021 - Current
Secreatary
KidsPeace National Centers
07.2020 - 07.2021
Unit Clerk
KidsPeace National Centers
04.2019 - 07.2020
Mental Health Technician I
KidsPeace National Centers
11.2016 - 08.2018
Mental Health Technician II
KidsPeace National Centers
2016.11 - 2018.08
Sales Floor Associate
Target
11.2012 - 11.2016
Associate of Science - Psychology
Lehigh Carbon Community College
Associate of Arts - General Studies
Lehigh Carbon Community College