JUVANA HAYNES
Virginia Beach,VA
Summary
I like to classify myself as a hardworking, self driven, and passionate job seeker with strong organizational skills eager to secure your entry-level Medicare position. I am a resourceful specialist offering expertise in problem-solving, data analysis and customer service with my 10+ years of experience. Adapting quickly while learning new policies and processes for driven success is my expertise. I have a track record of successfully managing multiple projects and developing innovative solutions and hopefully have the opportunity to grow successfully within your company and team!
Overview
15
15
years of professional experience
Work History
Military Specialist
Geico
01.2018 - 04.2022
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
Shift Manager
Pizza Hut
06.2010 - 01.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
Customer Service Representative
Super Kmart
08.2007 - 12.2009
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Medical Assisting
Centura College
Virginia Beach, VA01.2014
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Licensed Insurance Agent
Professionalism and Ethics
Auto insurance
Policy Knowledge
Client Retention
Upselling
Financial Analysis Software
Insurance Practices
Customer Account Review
Policyholder Communication
Billing Procedures
Call Center Customer Service
Insurance Coverage Verification
Insurance Claim Regulations
Licensing Requirements
Websites
Leadership Experience
Effectively over the years I have become a great leader, and in many roles have been the leader. I have the ability to encourage, manifest and carry out any task given, be it for me or a team member, I am there. Positivity and open-mindedness is what I bring to the team and hopefully your company.
Communication Skills
I believe that I will be a great asset to your company with my years’ experience ranging from being open minded, positive, confident, having great listening skill and empathy with towards others.
References
Available upon request.
Timeline
Military Specialist
Geico
01.2018 - 04.2022
Shift Manager
Pizza Hut
06.2010 - 01.2018
Customer Service Representative
Super Kmart
08.2007 - 12.2009
Medical Assisting
Centura College