JUVELYN GARA

• Support North America Corporate Risk and Broking clients throughout the insurance renewal lifecycle.
• Coordinate with Client Managers, Brokers, and cross-functional teams.
• Manage policy, billing, and client data while ensuring compliance.

• Answers provider calls for patient's eligibility and benefits with strict compliance with HIPAA.

• Provides Hospital, medical, and dental benefits.

• Checking if procedure codes are covered and billable.

• Answer queries regarding the claim's overall status, providing reasons for denials, payment details, and information on how providers can submit reconsideration letters or appeals.

• Discussed Authorization requirements and status.

• Assists self-service website.