Juvenal Jacinto
REDiTECH
Omaha,NE
5
years of professional experience
Experienced IT Technician with 4+ years of experience with a proven track record of effectively resolving hardware/software issues, overseeing network systems, and managing inventories. Possessing exceptional communication abilities, keen attention to detail, a professional demeanor and a demonstrated aptitude for thriving in high-pressure settings.
Work History
Service/Field IT Engineer
2 Years 8 Months- Provided on-site and remote IT support and infrastructure troubleshooting for 1,500+ end-users across client facilities.
- Managed asset tracking, inventory audits, and hardware replacements across server rooms and workstations.
- Performed diagnostics and component-level repairs (RAM, SSD, motherboards) for Dell, HP, and Lenovo fleets.
- Resolved Tier 1–3 hardware, network, and peripheral issues on-site.
- Dispatched for emergency response to restore critical systems and minimize client downtime.
- Coordinated physical office moves, expansions, and tech refreshes. Overseeing unboxing, assembly, and network cabling of new workstations and network switches.
IT Help Desk Support
1 Year 11 Months- Provided multi-tenant Tier 1–2 technical escalation and endpoint support for 1,500+ end-users across client environments.
- Managed high-volume ConnectWise ticket queues, resolving 15+ service requests daily.
- Diagnosed and resolved software, hardware, network, and peripheral issues.
- Managed user accounts, groups, and permissions in Active Directory and Microsoft Entra ID (Azure AD).
- Enforced MFA rollouts via Duo Security and Microsoft for secure user access.
- Imaged, configured, and provisioned Windows 10/11 and macOS laptops.
- Packaged, asset-tagged, and shipped ready-to-use workstations to remote employees with zero deployment downtime.
Education
Bachelor of Science - Computer Information Systems
Skills
ITS & Remote Management (RMM): ConnectWise Manage
Datto RMM
NinjaOne
ScreenConnect
Identity & Access Management: Active Directory
Microsoft Entra ID (Azure AD)
Okta
Duo Security Multi-Factor Authentication (MFA)
Cloud & Collaboration: Microsoft 365 Administration
Exchange Online
SharePoint
Networking & Infrastructure: TCP/IP
DNS
DHCP
VPN setup/troubleshooting
Cisco Meraki
SonicWall
Wi-Fi deployment
Operating Systems & Hardware: Windows 10/11 Pro
macOS
iOS
Android
Dell
HP
Lenovo workstation provisioning and imaging
Timeline
Service/Field IT Engineer
REDiTECH
03.2024 - CurrentRead More
IT Help Desk Support
REDiTECH
04.2022 - 03.2024Read More
Bellevue University
Bachelor of Science from Computer Information Systems
Read More