Juventina Anahi Duron-Martinez
Phoenix,AZ
Summary
Forward-thinking and accomplished professional. Enterprising approach to developing and enhancing business operations. In-depth understanding of financial management, business development and personnel oversight. Proactive approach with excellent follow-through. Service-oriented, Versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barber
Self-employeed
Phoenix, AZ
06.2019 - Current
- Pre-booked future appointments to increase repeat business.
- Resolved customers concerns with knowledgeable and professional approach.
- Responded to customer inquiries by phone, email and in person.
- Handled incoming phone calls and scheduled appointments.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Restocked shelves with products, purchased new inventory and controlled loss.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
- Conducted weekly product inventory counts and ordered new supplies.
- Mentored new staff to enhance personal growth and increase productivity.
Nanny
Self-employeed
Phoenix, AZ
06.2017 - 09.2018
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Interacted positively with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Assisted children with completing homework and special assignments to improve academic performance.
Retail Associate
Target
Phoenix, AZ
09.2016 - 05.2017
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Cross-sold products to boost overall sales purchases.
Education
Licensed Professional -
All American Barber Academy L.P
Glendale, AZ05.2019
High School Diploma -
Grondpoint Highschool
Phoenix, AZ05.2016
Skills
- Business Management
- Outstanding Customer Service
- Team Collaboration
- Quick Learner
- Opening and Closing Procedures
- Client Consultations
- Fluent in Spanish
- Organizational Skills
- Relationship Building
- Customer Service
Certification
- Certified Eyelash Technician, - 2021
- Certified Tooth Gem Technician, - 2023
Timeline
Barber
Self-employeed
06.2019 - Current
Nanny
Self-employeed
06.2017 - 09.2018
Retail Associate
Target
09.2016 - 05.2017
Licensed Professional -
All American Barber Academy L.P
High School Diploma -
Grondpoint Highschool