4 Years of experience in SDLC, delivery of quality software, products, systems, and applications to meet business, market, and customer needs.
Hands-on experience in testing web, client-server, and mobile applications following agile methodology.
Experienced in functional, smoke, integration, regression, GUI, back-end testing, browser compatibility, load and performance testing at different stages of Software Development Life Cycle (SDLC).
Solid knowledge of testing Mobile Applications on Android and iOS platforms.
Exposure to API testing and test automation using Selenium WebDriver framework.
Working experience as a Program Manager, a proven track record of successfully overseeing multiple projects from initiation to completion.
Skilled in planning, directing, and maintaining continuous operations in various departments.
Applying creative and analytical approaches to operations for continuous process improvement.
Skilled at identifying or anticipating problems and providing solutions.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Software QA Engineer
QA Tronix Inc, Milpitas, CA
Milpitas, CA
02.2020 - 04.2024
Performed testing of web-based and mobile software applications
Analyzed business specifications, functional requirements, use cases, and prepared test plans
Wrote comprehensive test cases for assigned modules of the application under test, updated existing test cases to reflect new changes, identified potential gaps in test coverage, created and maintained Test Coverage Matrix
Converted functional test cases into Cucumber format syntax, and prepared test data for automated scenarios
Created RESTful API tests based on Swagger documentation and executed them via Postman
Wrote and executed SQL queries to ensure frontend and backend data integrity
Identified, analyzed, and communicated defects discovered during testing, documented issues, and filed bug reports into a bug-tracking system
Performed bug verification testing of fixed issues to confirm change of status and close the tickets
Opened improvements/suggestions in Jira to request the implementation of new features
Utilized Confluence as the repository for creating, modifying, and storing test documentation (Functional Requirements, Software Specifications, Test Design, test data, feature requests, etc.)
Participated in Daily Standups, Sprint Planning, and Retrospective meetings as a part of the Agile software development process.
Program and Operations Manager
Sunnyhill Financial
San Francisco, CA
03.2019 - 02.2020
Led team of 5 in planning, execution, and delivery of multiple large-scale programs, ensuring adherence to project scope, timelines, and budget constraints
Met with project stakeholders regularly to assess progress and make adjustments
Upheld all compliance and regulatory requirements
Worked both independently and in partnership with cross-functional teams, including engineering, marketing, and operations, to define program objectives, deliverables, and success criteria
Improved team productivity and project delivery efficiency by putting best practices in place for project management, such as Agile techniques
Identified and resolved program risks and issues promptly, utilizing problem-solving and decision-making skills.
Operations Manager
Envuo
Raleigh, NC
01.2017 - 03.2019
Responsible for attending initial consultants and company inquiries via phone/email for potential new opportunities
Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
Conducted regular project status meetings, prepared project reports and presentations, and provided accurate project updates to senior management
Monitored project progress, identified potential bottlenecks, and implemented corrective actions to ensure timely project delivery
Improved staffing during busy periods by creating employee schedules and monitoring callouts
Defined clear targets and objectives and communicated to other team members
Utilized the company's accounting systems to review reports and prepare assessments.
Private Banking Relationship Manager
Wells Fargo
Hayward, California
04.2010 - 04.2013
Managed over 50 clients' accounts and oversaw the financial activities of high-net-worth clients
Developed relationships with clients, then provided banking services such as personal cash management, secured and unsecured credit, investment management, and interest services
Understood customers’ needs and showed them how to get the greatest value from products and services by marketing them in the best possible way
Profiled customer's asset transactions by analyzing mortgage payments, investment profit, and small business transactions to refer within the company
Responsible for analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success
Received numerous awards for exceeding referral goals and customer service
Ability to follow up on customers' questions and complaints in a professional manner.
Project Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSUProject Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSU