Summary
Overview
Work History
Education
Skills
Timeline
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Juvette Lofton

Brooklyn,NY

Summary

Dynamic and results-driven professional with extensive customer service experience at Dynamic Healthcare. Skilled in de-escalation techniques and building rapport, I excelled in resolving conflicts and enhancing customer loyalty. Proficient in data entry and CRM systems, I consistently delivered exceptional service, contributing to increased repeat business and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Dynamic Healthcare
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Angie's List
10.2020 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Credentialing Coordinator

VA Health Care System
03.2016 - 12.2021
  • Streamlined the credentialing process by implementing an efficient tracking system for medical staff applications.
  • Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
  • Maintained accurate files, records and credentialing documents in well-maintained databases using Software.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.

Restaurant Hostess

Rainforest Cafe
03.2013 - 08.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.

Server

Romano's Macaroni Grill
05.2007 - 07.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Education

Baking And Pastry Arts - Culinary Arts

Johnson And Wales University
North Miami, FL
01.2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Building rapport
  • Clerical support
  • Filing
  • Customer education

Timeline

Housekeeper

Angie's List
10.2020 - Current

Credentialing Coordinator

VA Health Care System
03.2016 - 12.2021

Restaurant Hostess

Rainforest Cafe
03.2013 - 08.2016

Server

Romano's Macaroni Grill
05.2007 - 07.2013

Customer Service Representative

Dynamic Healthcare

Baking And Pastry Arts - Culinary Arts

Johnson And Wales University

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Juvette Lofton