Proven talent for aligning business strategy and objectives with established business development and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused and entrepreneurial leader with expertise spanning over a decade in market analysis, leading cross-functional teams, business consulting, and building strong relationships with clients and stakeholders. Adept at leading and training high-performing teams, developing and executing digital transformation strategies, identifying growth opportunities, and implementing process improvements to optimize operational efficiency and enhance revenue. Exceptionally dedicated professional with keen communication, presentation, operations, and organizational skills, as well as strategic planning, marketing operations, and client engagement expertise.
Overview
11
11
years of professional experience
Work History
CEO
GERRITS & CO.
03.2023 - Current
Established the strategic vision and overall direction of the company from the ground up, while overseeing daily business operations, positioning it as a leading provider of business solutions
Direct a high-performing team of consultants which includes providing motivational mentorship to promote a culture of collaboration, innovation, and excellence
Guided interactive workshops on agile methodologies for cross-functional teams, cutting project delivery times by 25% and boosting client satisfaction scores for the company
Develop and deliver persuasive business proposals, strategic plans, and investor presentations to secure critical funding from banks and investors
Perform regular in-depth market research to uncover emerging growth opportunities and develop data-driven strategies that improve client acquisition
Steered the successful completion of 5+ complex international projects by applying fluency in four languages, resulting in an increase in client satisfaction scores and stronger international partnerships
Secure lucrative consulting contracts through expert negotiation and the delivery of tailored value propositions
Guide and support clients through complex business transformations, including organizational restructuring, digital adoption, and market entry strategies
Pilot crisis management and change management efforts, mitigating risks and ensuring business continuity
Established and monitored KPIs and OKRs to assess project progress and P&L, identifying areas for Optimization and recommending actionable solutions to clients, resulting in XX% improvement in project delivery times
Guide clients through digital transformation initiatives with a focus on improving overall organizational success
Complete financial modeling and risk assessments to provide clients with accurate decision-making tools
Evaluate competitive landscapes and market trends to deliver up to date insights that empower clients to stay ahead in evolving industries
Provide dedicated coaching to teams to equip them with the skills and confidence needed to excel in their roles
Cultivate and nurture strong client relationships based on trust to foster long-term partnerships
Streamlined the budgeting process by integrating quality control measures, which ensured compliance and increased forecasting reliability, positively impacting strategic decision-making
BUSINESS OPERATIONS MANAGER
ENNIA
01.2019 - 01.2021
Empowered and led associates on complex international assignments while providing actionable feedback and performance evaluations that encouraged professional growth and enhanced team productivity
Headed transformative change management initiatives which involved overseeing the transition to digital platforms that improved overall operational efficiency
Analyzed market trends and competitive landscapes to provide clients with actionable insights, drive strategic decision-making, and improve market positioning
Introduced performance-tracking metrics and dashboards that enabled clients to monitor KPIs effectively
Conducted detailed market assessments and competitive analysis for merger opportunities, identifying key areas for revenue growth; recommendations contributed to an anticipated $1 million increase in annual revenue
Partnered closely with executive leadership to prioritize business goals and create long-term plans
Created standardized templates for budget submissions and variance analysis improved the efficiency of the budget review process and reduced reporting errors
KEY ACHIEVEMENTS
Assumed responsibility for completing detailed audits of business processes to identify inefficiencies and establish tailored strategies that optimized efficiency by 10%
Led a cross-functional team of 15+ professionals in the successful rollout of a company-wide digital transformation initiative, reducing process cycle times by 20%
BUSINESS MANAGER
TOTAL SERVICES
01.2014 - 01.2019
Enhanced and optimized digital marketing campaigns using data-driven insights to achieve an increase in customer acquisition and boost engagement rates by 20%
Built and nurtured long-term client relationships with a strategic focus on increasing customer retention and satisfaction
Designed and implemented creative outreach initiatives that included virtual and hybrid events to expand the client base and strengthen the company’s market presence
Streamlined cross-functional team collaboration by aligning marketing strategies with sales, finance, and operations departments to drive consistent branding and messaging
Led the end-to-end development of multi-channel marketing campaigns, integrating social media, email, and paid advertising to generate an increase in website traffic
Forged strategic alliances with five key vendors, securing discounted rates and value-added services, cutting marketing expenses by 15%, and improving ROI across outreach channels