JUVILYN S. DUNCAN
Big Lake,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Housekeeping Lead
Nana Management Services
04.2019 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
- Conducted regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at the property.
- Implemented inventory control systems for supplies and equipment, minimizing waste and ensuring availability when needed.
- Led team discussion to enhance staff communication and create effective, team-based solutions.
- Evaluated team members' performance, provided constructive feedback, helped them improve skills, and provided recognition to encourage continuous improvement.
- Collaborated with management on policy development to enhance operational efficiency and clients' satisfaction.
- Assisted in conflict resolution among staff, fostering a collaborative work environment.
- Collaborated with other departments, establishing effective communication channels for seamless operations.
- Ensured strict compliance with OSHA regulations about health and safety within the workplace environment.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Managed weekly scheduling of staff shifts while taking into account individual preferences and requirements.
- Developed comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Completed schedules, shift reports, and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Aided housekeeping personnel in executing their daily duties as needed.
- Oversaw commissary daily operations, including weekly ordering and restocking, conducting inventory, weekly DSA assessments, and performing stocktakes regularly to ensure accurate inventory levels.
- Stepped in to cover duties of absent team members.
Team Leader
Nana Management Services
07.2017 - Current
- As a team leader of housekeeping staff I am/was responsible for the daily tasks of training, inspecting of other staff members work to ensure compliance with contract obligations.
- In the absence of the senior house keeping staff would seamlessly transition into their position for extended periods of time. Ensuring 100% accurate completion of all management duties.
Management Team Member
Fred Meyer Store
08.2014 - 07.2017
- As a member of the management team, I was responsible for ordering merchandise to ensure all items were in stock and available.
- In the absence of the general manager of the natural food section, I led other staff members in providing training, as well as any assistance needed to complete tasks.
- Conduct an inventory of the product on hand to ensure proper quantities are maintained.
- Designed end cap setups to increase highlight sales.
- Created pricing labels and promotional tags.
- Analyzed inventory levels, optimizing stock management to reduce waste and improve efficiency.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Maintained open channels of communication with stakeholders at all levels of the organization to ensure transparency and alignment on key objectives.
Owner/Operator
Yukon Cafe
01.2010 - 06.2014
- Directed daily operations, ensuring compliance with health and safety standards.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Implemented cost control measures to optimize operational efficiency and profitability.
- Established inventory management systems to minimize waste and ensure the availability of ingredients.
- Managed day-to-day business operations.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
Assistant Store Manager
Alask Native Industries
09.2006 - 06.2014
- As the Assistant Store Manager, I was responsible for all duties. These included Time and Attendance monitoring. Submitting of staff time cards to the corporate office.
- Daily Accounting, which included reconciliation of the previous day's sales from multiple registers. Ensuring accurate counts of all forms of payments.
- Analyzing for the accuracy of each cashier's register close-outs for balance, as well as over/short errors.
- Month-end reporting, which involved compounding the daily sales in each department and category to balance with computer-generated sales reports.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Interviewing of potential staff members. Disciplining through proven human resource practices, ensuring fairness as well as accountability.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Coordinated visual merchandising efforts, enhancing product displays to drive customer engagement.
Education
High School Diploma -
Dr. Ramon De Santos National Highschool
Cuyapo, Nueva Ecija- Philippines03-1995
Skills
- Frontline leadership
- Employee scheduling
- Trend analysis
- Competitive analysis
- Change management
- Strategic planning
- Purchasing
- Resource optimization
- Procurement
- Confidential reporting
- Time and accounting
- Environmental safety
- Materials handling
- Staff training
Timeline
Housekeeping Lead
Nana Management Services
04.2019 - Current
Team Leader
Nana Management Services
07.2017 - Current
Management Team Member
Fred Meyer Store
08.2014 - 07.2017
Owner/Operator
Yukon Cafe
01.2010 - 06.2014
Assistant Store Manager
Alask Native Industries
09.2006 - 06.2014
High School Diploma -
Dr. Ramon De Santos National Highschool