Juvis A. Guzman
Bealeton,VA
Summary
Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Versatile Human Resources Specialist with 15 years of hands-on experience in working with Government organizations. Proficiency in Customer Service and Communication . In-depth knowledge of employee management, training program implementation and HR operational efficiency strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
GS-12; Program Analyst
Defense Intelligence Agency, DIA
08.2023 - Current
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
Human Resources Specialist (DIA Contractor)
Parra Consulting Group
07.2019 - 08.2023
- Improved customer service by quickly resolving issues to improve overall satisfaction.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Evening Custodian Part-Time
Amentum
04.2022 - 04.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Security Officer Part-Time Weekends
Allied Universal Security Services
02.2022 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Access Control Officer Part-Time Weekends
Allied Universal Security Services
06.2019 - 05.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises exterior and interior
Access Control Officer
Pacific Architects And Engineers
06.2019 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Access Control Officer Part-Time
Securitas Security Services USA
01.2019 - 06.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Access Control Officer
Andrews International Government Services
02.2018 - 06.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to achieve target results
- Used coordination and planning skills to achieve results according to schedule
- Worked with customers to understand needs and provide excellent service
Assistant Rural Carrier
United States Postal Service, USPS
07.2017 - 09.2018
- Improved customer service by quickly resolving issues to improve overall satisfaction.
- Reviewed existing policies and procedures to make recommendations for improvement of work productivity
- Completed taskings on time while resolving complex issues for senior leaders.
- Organized mail ahead of delivery runs for correct routing.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Distributed items on time and to correct locations for punctual, professional mail services.
Human Resources Specialist (42A)
United States Army (NATO)
01.2014 - 06.2017
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Human Resources Specialist (42A)
United States Army
03.2012 - 01.2014
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Human Resources Specialist (42A)
United States Army
11.2008 - 03.2012
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Human Resources Specialist Course
United States Army
09.2008 - 11.2008
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
- Used coordination and planning skills to achieve results according to schedule
Basic Combat Training Course
United States Army
07.2008 - 09.2008
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships
- Maintained 100% accountability of assigned equipment
Education
Bachelor of Science - Business Administration: Human Resource Management
Liberty University
Lynchburg, VA05.2025
Skills
- Customer Service
- Policy Interpretation
- Personnel Engagement
- Status Updates
- HR Support
- De-escalation
- Customer Satisfaction
- Employment Recordkeeping
- Ceremony Arrangement
- Human Resources Systems Management
Accomplishments
- 10 Point Veterans' Preference Eligible
- CPS - Disability rating of 30% or more
- 15 Years of Overall Government Experience
- 4 Years DIA Government Contractor as a Human Resources Specialist w/ Parra Consulting Group
- 9 Years Active Duty United States Army as a Human Resources Specialist (42A)
- 5 Years as a Cleared Security Access Control Officer
- 1 Year Experience with USPS
- Iraq War Veteran
- NATO Veteran
- Cleared
- Polygraph
Languages
Spanish
Native or Bilingual
Certification
- Unit Preventive Leader - U.S. Army
- Cadre Training - U.S. Army
- Leading Teams - DIA
- Joint Travel Regulation Training - DIA
- Associate Professional in Human Resources - HRCI
Timeline
GS-12; Program Analyst
Defense Intelligence Agency, DIA
08.2023 - Current
Evening Custodian Part-Time
Amentum
04.2022 - 04.2024
Security Officer Part-Time Weekends
Allied Universal Security Services
02.2022 - 01.2024
Human Resources Specialist (DIA Contractor)
Parra Consulting Group
07.2019 - 08.2023
Access Control Officer Part-Time Weekends
Allied Universal Security Services
06.2019 - 05.2020
Access Control Officer
Pacific Architects And Engineers
06.2019 - 09.2021
Access Control Officer Part-Time
Securitas Security Services USA
01.2019 - 06.2019
Access Control Officer
Andrews International Government Services
02.2018 - 06.2019
Assistant Rural Carrier
United States Postal Service, USPS
07.2017 - 09.2018
Human Resources Specialist (42A)
United States Army (NATO)
01.2014 - 06.2017
Human Resources Specialist (42A)
United States Army
03.2012 - 01.2014
Human Resources Specialist (42A)
United States Army
11.2008 - 03.2012
Human Resources Specialist Course
United States Army
09.2008 - 11.2008
Basic Combat Training Course
United States Army
07.2008 - 09.2008
Bachelor of Science - Business Administration: Human Resource Management
Liberty University