Summary
Skills
Work History
Education
Overview
Generic

Larrell Johnson

Brooksville,FL

Summary

Reliable Store Manager with 20 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills

  • Client relations and retention
  • Talent development
  • Teamwork and Collaboration
  • Adaptability
  • Goal Setting and Prioritization
  • Merchandising and Display

Work History

Front End Team Lead

Sam's Club
Wesley Chapel, FL
12.2023 - Current
  • Provided leadership and guidance to service team in order to ensure customer satisfaction.
  • Coordinated with other departments to resolve customer issues quickly and efficiently.
  • Ensured compliance with company policies and regulations related to customer service.
  • Handled escalated calls from customers when necessary in order to provide satisfactory resolution.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Excelled in exceeding daily credit card application goals.

Food & Beverage Team Lead

Target
Tampa, FL
11.2021 - 10.2023
  • Supervise employees through planning, assignments and direction.
  • Administer employee discipline through verbal and written warnings.
  • Lead employee evaluations with constructive feedback to boost performance.
  • Manage inventory levels and conduct corrective action planning to minimize long-term costs.
  • Ensure product is set, in-stock, accurately priced and signed on the sales floor.
  • Leads Food & Beverage, providing a fresh and food safe experience.

Customer Service/Store Merchandise Manager

Harvey's Supermarket
Tampa, Florida
08.2018 - 11.2021
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Met and exceeded quarterly sales quotas.

Supervisor

General Dynamics
Riverview, Florida
11.2015 - 08.2018
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached and mentored 20+ staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.

Assistant Store Manager

Save A Lot
Sun City Center, Florida
07.2009 - 10.2015
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.

Store Manager

Family Dollar
Kansas City, MO
10.2008 - 03.2009
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Floor Manager

Target
Tampa, Florida
06.2004 - 01.2007
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Performed quality assurance procedures to deliver products and services that met standard grade.

Assistant Store Manager

Piggly Wiggly Supermarket
Columbia, SC
06.2001 - 01.2004
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.

Education

Bachelors Degree - Retail Marketing Management

University of South Carolina
Columbia, SC
06-2002

Overview

23
23
years of professional experience

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Larrell Johnson