JuVonda Smith
Detroit,MI
Summary
Market Management professional with a strong background in driving sales growth and optimizing market strategies. Adept at team collaboration, adapting to changing needs, and delivering impactful results. Skilled in market analysis, strategic planning, and client relationship management. Reliable, goal-focused, and prepared to contribute to dynamic market environments. Current on market demands and trends to leverage strengths, performance goals and capture substantial business for long-term company success. Positive, adaptable, and analytical individual with passion for driving market growth, customer engagement and profitability.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Market Manager
Nesco Resource
Madison Heights, MI
01.2023 - Current
- Facilitate business by implementing practical networking techniques
- Network in market to build partnerships and connections with prospects
- Works closely with 2 sales professionals on strategy
- Develop strong relationships with key industry partners, fostering collaboration and mutual growth opportunities
- Drives customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution
- Develop and maintain strong relationships with key stakeholders, including suppliers, distributors, and internal teams
- Member of Nesco Forward (DEI&B) and liaison for all ERG's
- Achieve established KPI's for company, regional team and individual performance through teamwork and focus on customers
- Increased market share by identifying and capitalizing on emerging market trends.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Processed employee claims involving performance issues and harassment.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Operations / Sales Manager
HireTEC
Oak Park, MI
01.2022 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Worked with division level managers, operations, sales, recruiting, finance, human resources, safety and compliance
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Managed accounts to retain existing relationships and grow share of business
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Area Manager / Market Manager
TrueBlue- People Ready
Michigan/Ohio/Indiana
02.2001 - 11.2021
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth
- Built brand awareness in local market and increased penetration with proactive strategies
- Networked in market to build partnerships and connections with prospects
- Achieved monthly sales targets consistently by pursuing new business every day
- Coached sales team members in effective selling strategies and closing techniques
- Maximized customer satisfaction by effectively coordinating service delivery for 300+ customers across territory
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness
- One of 12 founding members of True Blue's D&I Council
- Developed and participated in ERG's- AARC(African American Resource Connection) and WIL(Women in Leadership)
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Branch Manager
Labor Ready Staffing
Michigan
06.1999 - 10.2001
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Engaged employees in business processes with positive motivational techniques
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Education
Associate of Applied Business - Stenography Certification, Business Management
Academy of Court Reporting
Southfield, MISkills
- Customer Complaint Resolution
- Sales Projections
- Interdepartmental Collaboration
- Relationship Building
- Detail-Oriented
- Operating Procedures and Policies
- Problem Solving
- Performance Evaluations
- Goal setting and achievement
- Staff training and development
- HR policies and procedures
- Training and mentoring
- Recruitment and hiring
- Human resources operations
- Compliance
- Talent management
Certification
- Counselor Salesperson (CSP)
- Diversity and Inclusion Training (True Blue), 2013-2021
- Hospitality- Pineapple (received)
- National Center for Construction-Green Environment
- Diversity Awareness Course- NA Learning, 09/2024
- 2binclusive Diversity Leadership Academy, Fall 2024
Timeline
Market Manager
Nesco Resource
01.2023 - Current
Operations / Sales Manager
HireTEC
01.2022 - 11.2022
Area Manager / Market Manager
TrueBlue- People Ready
02.2001 - 11.2021
Branch Manager
Labor Ready Staffing
06.1999 - 10.2001
Associate of Applied Business - Stenography Certification, Business Management
Academy of Court Reporting
Similar Profiles
Erik A. CrossErik A. Cross
Lab Instrumentation Analyst at Regeneron at NESCO ResourceLab Instrumentation Analyst at Regeneron at NESCO Resource
MARCUS LLOYDMARCUS LLOYD
Recruiter at Nesco ResourceRecruiter at Nesco Resource
Demetrus DillardDemetrus Dillard
Business Development Manager at NESCO RESOURCE LLCBusiness Development Manager at NESCO RESOURCE LLC