Juvyline R. Calpo
Reno
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers. Also, a dynamic and results-driven professional with proven experience in Appointment Setting, Lead Generation, Cold Calling, and Reservations. Adept at building client relationships, exceeding sales and performance goals, and delivering exceptional customer support. Skilled in communication, organization, and problem-solving, with a strong commitment to driving business success.
Overview
7
7
years of professional experience
Work History
Store Associate
Ross Dress for Less
06.2025 - 08.2025
- Delivered excellent customer service by greeting shoppers, assisting with inquiries, and resolving complaints.
- Maintained store cleanliness and organized merchandise to ensure a pleasant shopping environment.
- Supported sales through merchandising, promotional activities, and product recommendations.
- Collaborated effectively with team members to meet store goals.
Reservations Officer
The Palace Manila
06.2023 - 02.2025
- Managed reservation systems, ensuring accurate booking of tables, seats, and special services for guests and VIPs.
- Handled inbound and outbound calls, providing prompt and professional customer support.
- Maintained detailed records of bookings, cancellations, and client preferences to enhance customer satisfaction.
- Coordinated with internal departments to fulfill special requests and personalized services.
Cold Caller / Customer Service Representative
Freelance / Contract Work
12.2020 - 07.2023
- Conducted outbound cold calls to potential clients, achieving high conversion rates.
- Resolved customer concerns and provided detailed product/service information.
- Consistently exceeded sales and customer satisfaction targets.
- Managed follow-up calls to ensure long-term client engagement.
Appointment Setter / Lead Generation Specialist
Freelance / Contract Work
02.2020 - 11.2020
- Scheduled appointments across diverse industries, using CRM tools to manage leads.
- Developed and executed lead generation strategies, surpassing performance quotas.
- Built and nurtured client relationships through clear communication and effective follow-up.
- Ensured appointments aligned with client schedules and company objectives.
Customer Service Representative
FIS Global Solutions
07.2018 - 12.2019
- Delivered high-quality customer service through phone, email, and chat support.
- Resolved customer issues efficiently while ensuring client satisfaction.
- Provided product/service guidance, upselling and cross-selling when appropriate.
- Contributed to meeting team KPIs and customer satisfaction metrics.
Education
Some College - Tech-Voc, Tourism
Philippine Christian University
Manila, Philippines01.2018
High School Diploma - General Education
Gen. Pio Del Pilar National High School
01.2016
Skills
- Appointment Setting & Lead Generation
- Cold Calling & Outbound Sales
- Customer Service & Client Relations
- Reservation Systems Management
- CRM Tools (Salesforce, SevenRooms, etc)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management & Multitasking
- Problem-Solving & Conflict Resolution
- Excellent Oral & Written Communication
Timeline
Store Associate
Ross Dress for Less
06.2025 - 08.2025
Reservations Officer
The Palace Manila
06.2023 - 02.2025
Cold Caller / Customer Service Representative
Freelance / Contract Work
12.2020 - 07.2023
Appointment Setter / Lead Generation Specialist
Freelance / Contract Work
02.2020 - 11.2020
Customer Service Representative
FIS Global Solutions
07.2018 - 12.2019
Some College - Tech-Voc, Tourism
Philippine Christian University
High School Diploma - General Education
Gen. Pio Del Pilar National High School
Additional Skills
• Bilingual (English & Filipino)
• Available to start immediately
• References available upon request
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