Juwan Bell
Land O' Lakes,FL
Summary
Dynamic leader and problem-solver with a proven track record at Circle K, enhancing customer satisfaction and team performance. Skilled in complaint resolution and customer support, I excel in driving sales and service improvements. Trained and mentored teams for peak efficiency, achieving notable quality control and retention rates.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Circle K
Land O' Lakes, FL
08.2021 - 10.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products and service methods to improve sells.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Coached, monitored and motivated new hires to boost performance and enhance job knowledge.
- Assisted in resolving escalated customer complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided guidance and support to customer service representatives.
- Strengthened customer retention by offering discount options.
- Provided assistance with the implementation of new customer service technologies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Cashier
McDonald's
Land O' Lakes, Florida
01.2018 - 02.2019
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained work area and kept cash drawer organized.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Complied with all health and safety regulations while performing job duties.
- Addressed customer questions and concerns regarding products and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Operated cash registers to process payments for goods and services.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
- Informed customers of in-store promotions or pricing specials.
Education
GED -
Steinbrenner High School
Lutz, FL07-2016
Skills
- Team training and leadership
- Attention to detail
- Service recommendations
- Chargeback research
- Team performance
- Work prioritization
- Order processing
- Relationship management
- Customer correspondence
- Willingness to lead
- Quality control
- Order fulfillment
- Complaint resolution
- Customer complaint resolution
- Fast learner
- Complaint handling
- Team member training
- Customer service
- Problem-solving
- Positive and friendly
- Multitasking and organization
- Customer support
Timeline
Lead Customer Service Representative
Circle K
08.2021 - 10.2024
Customer Service Cashier
McDonald's
01.2018 - 02.2019
GED -
Steinbrenner High School
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