Juwan D. Chavous
Macon,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Distribution Center Equipment Operator, Hardgoods and Receiving
Academy Sports + Outdoors
11.2024 - Current
- Operate forklifts and pallet jacks to efficiently move merchandise throughout the distribution center
- Ensure accurate inventory by assisting in inventory control and proper storage of products
- Load items onto conveyor belts to streamline product flow and meet distribution timelines
- Collaborate with team members to achieve operational goals while maintaining strict safety standards
Senior Centralized Claims Adjuster – Central Zone
Progressive Insurance
04.2024 - 07.2024
- Managed a high volume of auto claims from initiation to resolution with a focus on accuracy and urgency
- Conducted interviews with all parties involved in accidents to determine coverage and liability
- Verified damage consistency with accident details and documentation
- Made independent decisions on liability and coverage using state-specific guidelines and claims resources
Supervisor, Centralized Claims Operations
GEICO (Government Employees Insurance Company)
08.2020 - 12.2023
- Led cross-functional teams in Emergency Roadside Services, Accident Tow, Glass Claims, and Salvage
- Managed and developed 5–10 team members, enhancing performance through coaching, audits, and data analysis
- Streamlined claims processes and boosted operational efficiency through continuous performance improvements
- Resolved complex customer concerns with a solution-oriented approach to ensure satisfaction
- Key Achievements:
- GEICO Chairman’s Club – Bronze Tier Recipient, 2022
- Increased team productivity by 31% (H1 FY’21 vs
- H1 FY’22) by optimizing workflows and training initiatives
- Boosted Salvage team handling quality by 5% (Aug–Oct 2023) through targeted coaching and process improvements
Education
Bachelor of Science - Management
Clemson University
Clemson, SC05-2020
Associate of Arts - Liberal Arts
Tri-County Technical College
Pendleton, SC08-2018
Skills
- Creative Problem Solving
- Communication
- Critical Thinking
- Supervisory Experience
- Data Entry
- Merchandising
- Microsoft Office
- Call Center Administration
- Data Analysis
- Customer Support
- Customer Service
Timeline
Distribution Center Equipment Operator, Hardgoods and Receiving
Academy Sports + Outdoors
11.2024 - Current
Senior Centralized Claims Adjuster – Central Zone
Progressive Insurance
04.2024 - 07.2024
Supervisor, Centralized Claims Operations
GEICO (Government Employees Insurance Company)
08.2020 - 12.2023
Bachelor of Science - Management
Clemson University
Associate of Arts - Liberal Arts
Tri-County Technical College
Similar Profiles
Ashley JuradoAshley Jurado
BOPIS Specialist at Academy Sports + OutdoorsBOPIS Specialist at Academy Sports + Outdoors
Bryan CorkinsBryan Corkins
Operations Manager at Academy Sports + OutdoorsOperations Manager at Academy Sports + Outdoors
Chigozie IrehChigozie Ireh
Retail Sales Associate at Academy Sports + OutdoorsRetail Sales Associate at Academy Sports + Outdoors