Juwan Smith
Austin,Texas
Summary
Offering detail-oriented mindset and strong commitment to accuracy, keen to learn and grow in billing environment. Brings understanding of financial principles and proficiency in software tools to manage invoicing activities efficiently. Ready to use and develop problem-solving and organizational skills.
Professional data entry expert prepared for high-volume data entry tasks within fast-paced environments. Proven track record of maintaining data accuracy and integrity, ensuring seamless data flow. Strong focus on team collaboration and achieving consistent results, coupled with adaptability to changing needs and meticulous attention to detail.
Offering strong interpersonal skills and positive attitude, ready to learn and develop in donor-focused environment. Delivers effective communication and customer service abilities crucial for donor engagement. Ready to use and develop communication skills and customer service capabilities in Donor Greeter role.
Overview
8
8
years of professional experience
Work History
Invoice Specialist
Marsh Mccleannen
07.2023 - 11.2024
- Providing accurate, efficient and timely production of somewhat complex policies and related documentation
- Demonstrated increased technical expertise, strong subject matter expertise, and second level/more complex issue resolution
- Exhibited leadership skills and work delegation
- Invoicing / Account Management
- Supports Client Facing Brokers in all aspects of administration and technical support
- Executes the same tasks as Operations Specialist as necessary
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Optimized cash flow by accurately scheduling payments and negotiating favorable payment terms with vendors.
- Verified accuracy of accounts payable payments, resulting in 84% reduction in payment errors and check reissues.
Data Entry
Cherokee/IRS
06.2022 - 07.2023
- Perform Original Entry and/or Data verification functions on Information Returns on the SCRIPS system as well as minor transcription of information into a computer program
- Prepare paper tax returns for numbering and transcription, pen and ink changes on paper returns as well as other job-related duties as assigned
- Retrieve documents from files, file documents, associate documents with existing files
- Input data into an inventory tracking system and input entity changes, such as name and address changes, on a computer system
- Streamlined data entry processes, significantly reducing manual errors.
- Increased team efficiency with thorough document management and accurate data entry tasks.
- Verified accurate data entry and maintenance of information in SAP CRM system.
CSR (Hybrid)
Baylor Scott & White
01.2022 - 06.2022
- Enthusiastically answering incoming calls
- Provide information on behalf of the institution
- Answer questions, handle complaints, troubleshoot problems
- Schedule healthcare appointments
- Electronic requests from patients, family members
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Trained new personnel regarding company operations, policies and services.
Call Center Representative (Remote)
Call Center
09.2020 - 03.2021
- Answer customer service calls
- Research customer issues and concerns
- Schedule pick-up requests
- Order supplies
- Track packages
- Receive credit card payments
- Answer billing questions
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Customer Service
Marriott Call Center
02.2019 - 09.2019
- Booking hotel reservations for members
- Dealing with customer bank information in a safe manner
- Providing members with quick and friendly customer service
- Making sure members book a reservation that is best suitable for them
- Use of basic communication skills and problem solving
- Managed high call volume while maintaining exemplary customer service standards.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Sales Representative (Team Lead)
Starwood Hotels
07.2018 - 12.2018
- Booking hotel reservations for members
- Dealing with customer bank information in a safe manner
- Providing members with quick and friendly customer service
- Making sure members book a reservation that is best suitable for them
- Use of basic communication skills and problem solving
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Care Representative
Berlin-Wheeler
01.2018 - 06.2018
- Responsible for taking inbound calls, verifying basic demographic information and data entry of the information to provide transportation
- Keep control of the conversation
- Take accurate information
- Intake Personnel have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors and the general public
- Intake personnel shall extend the same courteous and helpful service to each entity
- Generates courtesy calls and data records to ensure compliance with policy and procedures
- Provides quality customer interaction with adherence to policy and procedures
- Maintain high quality standards while generating calls and resolving issues
- Ensures all conversation and data records are accurate and complete
- Effectively handling calls and meeting performance standards within one week of completing the training program
- Contributes to team effort by accomplishing related results as needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
Assistant Manager
Lids
02.2017 - 12.2017
- Produce sales gains, by providing customer service
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
- Open and close the store as required following the procedures
- Assist in preparation of store work schedules that provide proper store coverage
- Learn to provide consistent, documented appraisal of a.m
- Associate’s sales performance
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
LBJ High School
Austin, TX06-2014
Skills
- Microsoft Word
- Excel
- Power Point
- Google Docs
- Data Entry
- Customer Service skills
- CRM
- Communication
- Leadership
- Helpful Hand
- 43 WPM
- Excellent leadership and human relations abilities
- Providing customer support
- Ability to communicate clearly and professionally through both verbal and written skills
- Strong interpersonal communication skills
- Ability to establish and maintain effective working relationships
- Supplier relationship management
- Purchase order management
- Cash management
- Accounts payable
- Invoice processing
- Payment processing
- Confidentiality handling
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Inbound phone calls
- CRM navigation
- Data entry software mastery
- Alphanumeric data entry
- Data entry documentation
- Efficient data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Timeline
Invoice Specialist
Marsh Mccleannen
07.2023 - 11.2024
Data Entry
Cherokee/IRS
06.2022 - 07.2023
CSR (Hybrid)
Baylor Scott & White
01.2022 - 06.2022
Call Center Representative (Remote)
Call Center
09.2020 - 03.2021
Customer Service
Marriott Call Center
02.2019 - 09.2019
Sales Representative (Team Lead)
Starwood Hotels
07.2018 - 12.2018
Customer Care Representative
Berlin-Wheeler
01.2018 - 06.2018
Assistant Manager
Lids
02.2017 - 12.2017
High School Diploma -
LBJ High School
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