Juwana Myles
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service/Receptionist
Randstad
04.2019 - 10.2023
- Email customers and answered questions quick and efficiently
- Offered exceptional customer service screening customers and explaining co payments
- Health insurance call center first point of contact
- Achieve monthly sales quotas, fast paced call center environment
- Acted as first point of contact collecting outstanding debt and hospital bills.
Office Assistant
Gads Hill Center
02.2018 - 03.2019
- Documents children’s growth and development using written observations, photography and assessment tools
- Supports classroom teams to complete lesson plans, reporting requirements, and discusses individual children’s needs with Teacher and Teacher Assistant
- Attending staff meetings, in-service training, and other appropriate child development conferences and workshops
- Assists in planning, preparing, and implementing developmentally appropriate activities for small and large groups of children.
Customer Service
Colorado Technical University
01.2015 - 04.2018
- Inbound calls providing accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering customer assistance and support
- Outbound Called clients and customers to inform them about the school new products, services and policies
- Guide callers through troubleshooting, navigating the company site using services
- Review customer or client accounts, providing updates and information
Administrative Assistant
Comsys Information Technology
02.2012 - 01.2015
- Responsible for answering inquiries concerning standardized policies, procedures, and regulations
- Greeted and walked visitors to appropriate staff member or meeting location
- Scheduled and confirmed appointments for the entire management team
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Education
Bachelor of Science in Management -
JUWANA MYLES
Colorado Springs, COSkills
- Appointment Coordination
- Complaint Resolution
- Multitasking
- Customer Support
- Problem Solving
Timeline
Customer Service/Receptionist
Randstad
04.2019 - 10.2023
Office Assistant
Gads Hill Center
02.2018 - 03.2019
Customer Service
Colorado Technical University
01.2015 - 04.2018
Administrative Assistant
Comsys Information Technology
02.2012 - 01.2015
Bachelor of Science in Management -
JUWANA MYLES
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