Juwanna Davis
Charlotte,NC
Summary
Driven professional with a robust background in customer service and office management, notably at Millennium 1. Excelled in complaint resolution and team supervision, enhancing customer loyalty and operational efficiency. Skilled in data entry and relationship building, achieving significant improvements in service delivery. Resourceful candidate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Hardworking with history of success working in warehouse and similar environments. Delivers thorough inventory control and accurate documentation.
Overview
21
21
years of professional experience
Work History
Amazon Sortation Warehouse Associate
Amazon
04.2022 - Current
- Worked safely around moving machinery.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assembled orders for shipment,
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Office Manager
Millennium 1
07.2008 - 09.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in clientele maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Customer Service Representative
First Contact
06.2003 - 07.2006
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Medical Coding
Central Piedmont Community College
Charlotte, NCNo Degree - Microsoft
Goodwill Employment Training Center
Charlotte, NC03.2020
Skills
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Team Supervision
- Billing
- Customer Service
- Relationship Building
- Critical Thinking
- Microsoft PowerPoint
Timeline
Amazon Sortation Warehouse Associate
Amazon
04.2022 - Current
Office Manager
Millennium 1
07.2008 - 09.2021
Customer Service Representative
First Contact
06.2003 - 07.2006
No Degree - Medical Coding
Central Piedmont Community College
No Degree - Microsoft
Goodwill Employment Training Center
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