Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juwanna Davis

Charlotte,NC

Summary

Professional with extensive experience in customer service and office management, particularly at Millennium 1. Demonstrated expertise in complaint resolution and team leadership, resulting in enhanced customer loyalty and improved operational efficiency. Proficient in data entry and relationship management, leading to measurable advancements in service delivery. Committed to optimizing operations and achieving company objectives through effective inventory control and precise documentation.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Amazon Warehouse Associate

Amazon
04.2022 - Current
  • Worked safely around moving machinery.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assembled orders for shipment.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Office Manager

Millennium 1
06.2008 - 09.2021
  • Oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in clientele maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention

Customer Service Representative

First Contact
06.2004 - 07.2006
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

West Charlotte HS
Charlotte, NC
06-1993

No Degree - Medical Coding

Central Piedmont Community College
Charlotte, NC

Skills

  • Data entry and billing
  • Complaint resolution
  • Appointment scheduling
  • Team supervision
  • Customer service and relationship building
  • Critical thinking and problem solving

Certification

Microsoft Excel, Word and Powerpolnt

NC State Board of Cosmetic Arts

Timeline

Amazon Warehouse Associate

Amazon
04.2022 - Current

Office Manager

Millennium 1
06.2008 - 09.2021

Customer Service Representative

First Contact
06.2004 - 07.2006

High School Diploma -

West Charlotte HS

No Degree - Medical Coding

Central Piedmont Community College

Similar Profiles

CREATE PROFILE