JUWANTA STEED
Chandler,AZ
Summary
Dedicated Student Services professional, experienced in supporting students during transitional periods with skill-building exercises and knowledgeable assistance. Excellent verbal and written communication skills. Bringing over 20 years of related experience in education. Positive and caring with an upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Student Services Supervisor Disability Resources
Chandler-Gilbert Community College
12.2020 - Current
- Supported DRS students social, emotional and academic development
- Provided information and coordinated referrals for DRS students
- Implemented retention strategies to improve outcomes for DRS students
- Collaborated with faculty to meet needs of DRS students requiring extra support
- Scheduled appointments with parents to discuss student progress and classroom behavior
- Serves as lead worker assigning and monitoring work of others and supervise full time nonexempt level staff
- Participates in hiring nonexempt and exempt staff
- Performs problem resolution and technical assistance for students, staff and faculty
- Reviews documentation to evaluate and determine eligibility and appropriate and reasonable accommodations
- Ensure compliance
- Keep abreast of industry standards, trends, best practices
- Directly educate, advocate and support DRS population as well as staff and faculty in understanding disabilities and OCR
- Extensive knowledge and skills in areas of Learning disabilities, psychological disabilities, mental health disabilities, neurological disabilities
- Meets with students, parents, aides and outside agency professionals for intake process once all documentation has been provided
- Responsible for approving accommodations once requested through DRS Connect and emailing faculty Notification letters to instructors
- Coordinates with faculty liaison, to discuss and review cases that may need intervention
- Work with faculty, staff and students to prepare reports and timelines for proper investigation of each case
- Follow up with students (weekly, Bi-weekly who are high risk to ensure e students are receiving support
- Provides guidance for students who may need assistance but are having difficulty advocating for themselves
- Make recommendations regarding assistive technology software that will be helpful for students both inside and outside classroom
- Support student's needs, walk-ins, phone, Google Hangout, emails as needed
- Refer students to campus and community resources
- Provides training and coordinates services with testing center
- Assist students in completing course substitution applications and submit to district to determine approval or request
- Stay abreast of federal, state and local laws pertaining to students with disabilities
- Provide exceptional customer service
- Coordinate with Recruitment to provide and present effective oral presentations for high school's campus visits
- Collaborate in team environment
- Authored original documents, presentations and reports
- Serve as liaison by compiling and gathering information to provide as resources for faculty, students, staff and community
- Work independently and collaboratively
- Attend DRS Council Meetings
- Train and provide work direction to others as requested.
- Enhanced student satisfaction by implementing effective support services and resources for diverse academic needs.
- Developed and maintained strong relationships with faculty, staff, and students to foster positive learning environment.
- Collaborated with other departments to develop comprehensive policies addressing student conduct, grievances, and appeals processes.
- Coordinated tutoring services to improve academic performance among struggling students.
- Actively promoted campus resources such as counseling services, disability accommodations, or health centers to enhance overall well-being of student body.
- Facilitated communication between parents/guardians and school administrators regarding issues affecting their children's success in education.
- Monitored academic progress of at-risk students through regular check-ins and tailored intervention plans aimed at improvement areas identified during evaluations.
- Assisted students in resolving conflicts and navigating difficult situations through mediation and conflict resolution techniques.
- Collaborated with academic advisors to create individualized plans for student success, taking into account specific needs such as accommodations or support services required for optimal performance.
- Implemented retention strategies to improve outcomes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 2 full time employees.
- Interceded between employees during arguments and diffused tense situations.
Student Services Coordinator (DRS)
Chandler-Gilbert Community College
05.2016 - 12.2020
- Investigated complaints, worked on finding positive resolutions
- Provided support and guidance to students experiencing academic and personal troubles
- Promoted positive learning environment with effective communication and collaborative problem-solving strategies.
- Served as liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during course of study.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Participated in professional development activities to stay current on best practices in higher education advising.
- Advocated for students to access available resources.
- Monitored student progress to drive successful academic outcomes.
- Improved retention rates by closely monitoring at-risk students and providing personalized interventions.
- Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
- Served as liaison between students and campus resources such as financial aid, tutoring services, and counseling centers.
Interim DRS Director (OYO)
Chandler-Gilbert Community College
06.2018 - 01.2019
- Completed hiring process/paperwork and trained new Assistive Technology Specialist on DRS process and procedures, monitored ADA, OCR and FERPA compliance
- Assisted, supported and managed all employees
- Reviewed documentation, educated faculty, staff, students and community on DRS policies and procedures
- Attended planning meetings and joint sessions with administrators
- Problem solved daily needs
- Responded to and resolved difficult or complicated cases, requests, complaints and crisis, including complex calls Documented outcomes in DRS Connect
- Supervised two full time board approved employee and three part-time employees
- Monitored and approved time for full time and part time staff
- Weekly meetings with VP of Student Affairs to communicate concerning or high need students
- Collaborated with faculty liaison to review complex documentation and provide recommendation for student
- Maintained and monitored confidential student information and materials
- Managed budget and expenditures
- Reviewed report data
- Provided strong affective problem solving and conflict resolution skills
- Provided assistive technology needs, education and training, when needed
- Provided support to full time and part time staff
- Attended department, district and DRS Council meetings
- Collaborated with district and community organizations on student services programs and initiatives.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Academic Advisor
Chandler-Gilbert Community College
03.2012 - 05.2016
- Conferred and resolved education-related issues and problems with students, parents and school officials
- Maintained excellent attendance record, consistently arriving to work on time
- Supported all enrollment services departments (Admissions and Records, Academic Advising, Dual Enrollment, Recruitment, Financial Aid, Veterans and Testing) with special projects and tasks
- Developed training manuals and materials
- Supervised and trained work study students
- Secured and maintained confidential student files and records
- Managed front counter student workers
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Researched inquiries using college financial system (CFS)
- Consistently worked with confidential records, files and information.
- Enhanced student support services by implementing efficient processes and streamlining communication channels.
- Provided exceptional customer service to students, addressing concerns in timely manner and advocating for their needs.
- Contributed to improvement of departmental efficiency through data analysis and process improvements.
- Facilitated connections between students and resources such as tutoring, financial aid, counseling services, or disability accommodations.
- Participated in professional development opportunities enhancing my skills/knowledge base while staying abreast current industry trends best practices relating Student Services provision.
- Provided resources to support students in achieving career goals.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Evaluated transfer credit and degree requirements, streamlining process for incoming transfer students.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Utilized data-driven decision-making processes to identify trends in student success factors and adjust advising strategies accordingly.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Participated in professional development activities to stay current on best practices in higher education advising.
- Facilitated development of academic plans for students with disabilities, ensuring equal access to educational opportunities.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Assisted students in selecting courses to align with interests and abilities.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Monitored student progress to drive successful academic outcomes.
- Developed and implemented individualized academic plans for students.
Admissions and Records Clerk
Chandler Gilbert Community College
03.2009 - 03.2012
- Maintained and organized files
- Assisted with typing, data entry and answering incoming calls as required
- Followed confidentially regulations to maintain privacy
- Updated records with new information
- Checked daily incoming paperwork and documents and made copies before filing
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Reduced retrieval times for critical information by maintaining updated and accurate database of records.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Trained new staff on proper record-keeping procedures, fostering consistent approach across organization.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.
- Maintained high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating commitment to excellent service.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Utilized document imaging software to index, store and retrieve records.
- Transferred inactive records to storage to free up space and preserve history.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Compiled, sorted and filed high volume of documents.
- Retrieved file information and made copies for authorized users.
Adjunct Instructor / Student Success Course
Chandler Gilbert Community College
08.2009 - 12.2009
- Boosted collaboration among students with group projects and interactive activities.
- Contributed to curriculum development by providing valuable input on relevant course content and materials.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Managed classroom effectively to maintain positive learning environment for all students.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Attended meetings and workshops to refine and enhance instructional skills.
- Improved student performance by defining clear goals and communicating performance metrics.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Used exams, quizzes and assignments to assess student comprehension.
Records Clerk (District Office)
Maricopa Community College District
04.2008 - 03.2009
- Reduced retrieval times for critical information by maintaining updated and accurate database of records.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Utilized document imaging software to index, store and retrieve records.
- Followed established policies and procedures to maintain compliance with regulations.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Retrieved file information and made copies for authorized users.
- Classified documents according to specified guidelines.
School Counseling Intern
Chandler Unified School District
08.2005 - 05.2007
- Enhanced student self-awareness by conducting individual counseling sessions and group workshops on various topics.
- Improved students'' academic success through targeted interventions and tailored support plans.
- Participated in 10 professional development opportunities to stay current on best practices within field of school counseling.
- Created safe and supportive environment for students to openly discuss their concerns, fostering trust and rapport.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Empowered students through counseling and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
Education
Bachelor of Arts - Mass Communications
Howard University
Washington, DCMaster of Arts - Counseling
Ottawa University
Phoenix, AZ05.2009
Skills
- Communication
- Organization
- Critical Thinking
- Adaptability
- Technical Skills
- Interpersonal Skills
- Patience
Certification
- First Aid/CPR Certified
- Work Sampling System Assessment Certificate
- Special Speech Training Certificate
- Teaching and Learning in the Community College, EDU 250
Additional Information - Professional Development
- National Behavioral Intervention Team Association (Spring 2020)
- NASPA (National Association for Student Affairs Professionals) (Spring 2017, 2018, 2019)
- Crisis Prevention Intervention - Chandler Unified School District
- Autism Spectrum Disorder - Chandler unified School District
- What is Asperger's Syndrome - Chandler Unified School District?
- How to Write Social Stories - Chandler Unified School District
- Frustrations, Anxiety and Tension- Chandler Unified School District
- Leadership Foundations Requirement - Maricopa Community College District 2019-2020
- Service Animal AHEAD 2019
- Sexual Harassment Prevention Training - Maricopa Community College District 2018
- FERPA Level I, FERPA Level II (Yearly) Maricopa Community College District
- Public Stewardship and Ethics Maricopa Community College District March 2020
- US Journal Training/Conference (Mental Health Disorders) - Scottsdale, Arizona 2020
- Arizona 2020
- AHEAD (Association on Higher Education and Disability) Member since 2016
Timeline
Student Services Supervisor Disability Resources
Chandler-Gilbert Community College
12.2020 - Current
Interim DRS Director (OYO)
Chandler-Gilbert Community College
06.2018 - 01.2019
Student Services Coordinator (DRS)
Chandler-Gilbert Community College
05.2016 - 12.2020
Academic Advisor
Chandler-Gilbert Community College
03.2012 - 05.2016
Adjunct Instructor / Student Success Course
Chandler Gilbert Community College
08.2009 - 12.2009
Admissions and Records Clerk
Chandler Gilbert Community College
03.2009 - 03.2012
Records Clerk (District Office)
Maricopa Community College District
04.2008 - 03.2009
School Counseling Intern
Chandler Unified School District
08.2005 - 05.2007
Bachelor of Arts - Mass Communications
Howard University
Master of Arts - Counseling
Ottawa University
- First Aid/CPR Certified
- Work Sampling System Assessment Certificate
- Special Speech Training Certificate
- Teaching and Learning in the Community College, EDU 250
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