Juwayne Meikle
North Lauderdale
Summary
Offering strong interpersonal and communication skills, eager to learn and grow in customer-focused environment. Delivers understanding of customer needs and expectations, and proficient in utilizing CRM tools and data analysis to improve retention rates. Ready to use and develop problem-solving and relationship-building skills .
Developed key skills in customer-focused environment, including relationship management and effective communication. Adept at analyzing customer feedback and implementing strategies to improve satisfaction and retention. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
2
2
years of professional experience
Work History
Retention Specialist
Optimum
09.2024 - 04.2025
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
Customer Service Representative
Optimum
04.2024 - 08.2024
- Handled billing inquiries and payments for Optimum USA customers, ensuring accurateresolutions.
- Resolved customer issues efficiently, enhancing satisfaction and retention rates.
- Utilized effective communication skills to clarify billing details and address concerns.
- Collaborated with team members to improve service processes and reduce call handling time.
- Contributed to a supportive work environment, fostering teamwork and shared problem-solving.
Technical Support Representative
IBEX Global
01.2023 - 11.2023
- Provided technical support for Frontier Communications, resolving customer device issues efficiently.
- Assisted US-based customers, ensuring swift resolution and high satisfaction rates.
- Utilized troubleshooting skills to address and fix technical problems effectively.
- Collaborated with team to enhance service delivery and achieve customer satisfaction goals.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
High School Diploma -
Camperdown High School
04-2021
Skills
- Ability to Multitask
- Creativity
- Teamwork
- Adaptability
- Fast Learner
- Team Working
- Retention Rate
- Computer Skills
- Communication
- Problem Solving
- Service Delivery
- Microsoft Office
- Billing Processes
- Tracking Systems
- Technical Support
- Customer Service
- Time Management
- Communication Skills
- Microsoft PowerPoint
- Customer Satisfaction
- Ability to Work in a Team
- Leadership and Teamwork
- Ability to Work Under Pressure
- Innovation
- Leadership
- Data Analysis
- Social Sciences
- Microsoft Excel
- Microsoft Word
- Forward-Thinking
- Strategic Thinking
- Business Efficiency
- Conflict Resolution
- Analytical Thinking
- Project Management
- Active Listening Skills
- Knowledge of Mathematics
- Customer feedback analysis
- Upselling and cross selling
- Documentation skills
- Retention marketing
- Persuasion techniques
- Cross-functional communication
- Trend tracking
- CRM software proficiency
- Customer relations
- Documentation
- Performance evaluation
- Customer retention strategies
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retention Specialist
Optimum
09.2024 - 04.2025
Customer Service Representative
Optimum
04.2024 - 08.2024
Technical Support Representative
IBEX Global
01.2023 - 11.2023
High School Diploma -
Camperdown High School
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