Juwel Figueroa Galindo
Tulsa,OK
Summary
Local Process Expert at Hilti specializing in strategic planning and operational efficiency. Demonstrated success in enhancing processes, leading to improved cash flow and heightened customer satisfaction. Proficient in statistical analysis and team building, promoting collaboration across cross-functional teams. Bilingual in Spanish and English, effective in diverse environments.
Overview
8
8
years of professional experience
Work History
Local Process Expert, Strategic Accounts CA
Hilti
Tulsa, Oklahoma
04.2023 - Current
- Analyzed processes to identify inefficiencies and recommend corrective measures.
- Collaborated with cross-functional teams to streamline operations and implement new systems.
- Facilitated training sessions to ensure team understanding of best practices and requirements.
- Supported project management by coordinating resources and timelines effectively.
- Developed strategies to enhance operational efficiency while meeting customer demands.
- Monitored performance metrics and prepared reports to track progress towards goals.
- Led training sessions on new processes, ensuring personnel comprehended updates.
- Assisted in developing project plans for complex problem-solving initiatives.
Collector Analyst II
Hilti Inc
Tulsa, OK
06.2021 - 04.2023
- Oversaw high-volume Canadian customer accounts in collaboration with Account and Regional Managers.
- Ensured timely collection of outstanding payments, improving cash flow for accounts.
- Resolved billing inquiries and payment disputes through effective communication.
- Analyzed account data to identify trends in late payments and collections issues.
- Maintained accurate records of all collection activities within the system database.
- Provided exceptional service during calls, managing difficult interactions professionally.
Collector Specialist
Oklahoma Central Credit Union
Tulsa, OK
12.2017 - 06.2021
- Assisted company in fulfilling brand promise through exceptional service to internal and external members.
- Controlled delinquent accounts to preserve company assets and recover outstanding loan payments.
- Notified customers about delinquent accounts while attempting to collect outstanding amounts.
- Maintained professionalism during calls, delivering exceptional service even with difficult individuals.
- Processed payments via phone and established recurring drafts for customer convenience.
- Recorded payments accurately and posted them to appropriate customer accounts.
- Arranged debt repayment plans based on individual customer financial situations.
- Reviewed accounts to ensure compliance with established payment plans.
Education
Bachelor of Science - Business Administration, Marketing, Management
Oklahoma State University
Tulsa, OK05.2023
Associate of Science - Business Administration
Tulsa Community College
Tulsa, OK05.2021
Skills
- Statistical analysis and report evaluation
- Information organization and content management
- Strategic planning and policy development
- Regulatory compliance and process analysis
- Quantitative skills and performance monitoring
- Leadership experience and team building
- Program evaluation and improvement planning
- Spanish fluency and interpersonal skills
- Customer relationship management and effective communication
- Cross-functional collaboration and decision making
- Conflict resolution and active listening
- Event planning and fundraising coordination
- Time management and multitasking capacity
Interests
Community Service: Currently Running a Community Service Project within the Credit Department at Hilti. Volunteer lead at Oklahoma Central Credit Union.Volunteer hours at various elementary schools. Translate at school for parents' teacher conferences. Making a change one meal at a time while volunteering at local food banks. Mentor, Tulsa, OK Provided information about drug prevention programs and activities to the youth, as well as help children to make productive decisions against drugs. OSU Peer Mentor Collective Team: share wisdom with your mentees about dilemmas large and small and help them pursue their academic goals, forge new connections, and access OSU Peer resources. Hispanic Student Association President/Treasury August 2021-August 2023: Participated in the President Leadership Society.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Led team to achieve volunteer hours, earning recognition from upper management and financial reward.
- Top 10% of my class.
Timeline
Local Process Expert, Strategic Accounts CA
Hilti
04.2023 - Current
Collector Analyst II
Hilti Inc
06.2021 - 04.2023
Collector Specialist
Oklahoma Central Credit Union
12.2017 - 06.2021
Bachelor of Science - Business Administration, Marketing, Management
Oklahoma State University
Associate of Science - Business Administration
Tulsa Community College
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