Juwelle Carter
Bolingbrook,IL
Summary
Skilled in payment processing and complaint handling, my proactive approach and critical thinking ensured operational excellence, contributing to a noticeable increase in client retention.
Flexible hard worker ready to learn and contribute to team success.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
9
9
years of professional experience
Work History
Beautician
JuBraidedIt
Hazel Crest, Illinois
07.2020 - Current
Patient Service Representative
Royal touch experience
Tinley Park, Illinois
10.2021 - 10.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Sorted and distributed incoming mail daily.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Cashier
Michaels Arts and Crafts
Orland Park, Illinois
09.2019 - 09.2021
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Store Associate
Old Navy
Tinley Park, IL
02.2018 - 11.2019
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
- Maintained knowledge of sales and promotions, return policies and security practices.
Team Member
Odyssey Fun World
Tinley Park, Illinois
06.2016 - 10.2018
- Greeted customers upon entering the store with friendly demeanor.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
- Addressed customer needs, responding to specific requests.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
Housekeeper
Holiday Inn Express Hotel
De Forest, Wisconsin
05.2016 - 02.2017
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained and organized cleaning supplies stock.
Education
High School Diploma -
Hillcrest High School
Hazel Crest, IL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Payment Processing
- Customer satisfaction measurement
- Product and service solutions
- Money handling abilities
- Appointment Scheduling
- Type or edit your skills here
- Complaint Handling
- Event planning
- Safety protocols
- Party logistics
- Customer service
- Problem solving
- Friendly
- Positive reinforcement methods
- Cheerful and energetic
- Housekeeping
- Reliable
- Dependable
- Active listener
- Safety awareness
Timeline
Patient Service Representative
Royal touch experience
10.2021 - 10.2022
Beautician
JuBraidedIt
07.2020 - Current
Cashier
Michaels Arts and Crafts
09.2019 - 09.2021
Store Associate
Old Navy
02.2018 - 11.2019
Team Member
Odyssey Fun World
06.2016 - 10.2018
Housekeeper
Holiday Inn Express Hotel
05.2016 - 02.2017
High School Diploma -
Hillcrest High School