Microsoft Office, JIRA, Confluence, Zoom, Microsoft Teams, & Okta
'Juwon Akinbule
Job Development & Case Management
San Leandro,CA
Summary
Teachable professional with proven track record in enhancing client satisfaction and job development at GEO Reentry Services, leveraging strong analytical skills and effective interpersonal communication. As a Certified Scrum Master and proficient Case Manager, I've reengineered processes and facilitated projects to achieve a service delivery standard of 98% at a big financial institution, demonstrating an ability to work smart under pressure.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Job Developer & Case Manager
GEO Reentry Services
03.2023 - Current
- Enhancing client satisfaction by providing personalized coaching and support throughout job search process with plans that are viable and realistic.
- Increasing job placements by developing customized employment plans for clients.
- Boosting work readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problem-solving & prosocial cognition.
- Providing employment orientation for all new participants and assessing their situations so that suitable employment can be found.
- Conducting group meetings with unemployed participants regularly to teach job search skills including application completion, resume writing, or interviewing techniques so that they might present themselves in more positive way to prospective employers and increase their employment potentials.
- Verifying itineraries, as required by contract, to ensure that participants are meeting program goals and contract fidelity.
- Collaborating with other case managers and service providers to address barriers to employment and aiding clients to achieve self-sufficiency.
- Making entries in participants' files regarding employment and/or school status and progress so that progress can be measured appropriately, and assistance given, as needed.
- Managing assigned participants caseloads, conducts risk/need assessments and creating relevant intervention or treatment plans for each assigned participant.
- Meeting regularly with participants and documenting participants’ progress or relapse in Company database.
- Monitoring participants’ compliance with alcohol and/or drug counseling when required.
- Developing comprehensive discharge plans to transition clients to parole completion and / or appropriate community reentry.
- Communicating effectively with all levels of staff in a manner that promotes team spirit and sense of cooperation.
- Performing other duties as assigned by Supervisor & Program Manager.
Security Supervisor (Special Responses)
GardaWorld Security
05.2019 - 03.2022
- Maintained a secure environment for employees, visitors and building facilities, by enforcing access control policies and visitor management procedures at Wells Fargo Banks & Admin buildings.
- Recorded incident reports with detailed accounts of occurrences at Wells Fargo Banks & Admin buildings.
- Conducted regular patrols of facilities to detect and deter security threats at Wells Fargo Banks & Admin buildings.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure high level of professionalism.
- Carried out regular monitoring and patrol of specific locations within and outside the Wells Fargo Admin high rise buildings and their surroundings at Wells Fargo Banks & Admin buildings.
- Checked to ensure that only authorized persons are granted facility access at Wells Fargo Admin buildings.
- Reviewed security camera live feeds to spot trespassers and wandering homeless persons around the Wells Fargo Admin buildings.
- Reported irregularities noticed in the Wells Fargo Admin building, such as fire and safety threats to maintenance department.
- Maintained a safe environment for bank employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, factory premises, and construction work sites.
Scrum Master & Agile Project Manager
Ecobank PLC
05.2018 - 04.2019
- Managed product backlog effectively, prioritizing high-value items for faster completion of deliverables.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Established and maintained a robust sprint planning system that documented all projects' minimum viable products.
- Collaborated with Product Owners to refine requirements and ensured alignment with business goals.
- Worked closely and listened to team members' feedback to identify issues, resolve conflicts and remove obstacles.
Projects Internal Auditor
Deux Project Limited
09.2013 - 04.2018
- Documented recommendations to improve internal controls.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Ensured compliance of work force to the Quality Management System as the policy champion.
- Ensured “Know Your Customers” (KYC) compliance by all project site vendors and suppliers.
- Vetted vendors’ payments processing and petty cash expenses by project site accountants.
- Review and audit of payroll in relation to defined project plans and salaries processing.
- Ensuring proper aggregation and classification on fresh and stale store items to forestall wastage.
- Spot-check counts on store items and random check on aggregates and bulk material deliveries.
- Performed other responsibilities assigned by the Chief Auditor.
Head of Banking Operations
Oceanic Bank International (NOW Ecobank PLC)
07.2006 - 09.2013
- Drove excellent quality metrics and set the example for how we do business according to the bank's core values.
- Oversaw the daily functions of three critical sub-units (funds transfer, customer services & tellering) by harnessing group leaders and workflow coordinators to guide their personnel to meet service delivery standards with quality ratio of 99%.
- Reengineered workflow, critical tasks and operating procedures for improved service delivery from 88% to 98%.
- Monitored business needs and made adjustments to schedules, work load, processes, and procedures as needed.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Provided consultation and advice; to management in recommending policy improvements, to service partners on improving standard operating procedures, and to customers on fostering more beneficial banking relationships.
- Improved customer satisfaction with timely resolution of service issues and proactive communication.
Education
Bachelor of Science - Wood Products Engineering
University of Ibadan
Ibadan, Oyo State, Nigeria 05.2001 -
Skills
Analytical Skills
undefinedSoftware
Certification
Certified Scrum Master
Listening to music, following sports entertainments, travelling & singing.
Soul Music, Rhythm & Blues, Afro Beats. Liverpool fan, etc.
Timeline
Job Developer & Case Manager
GEO Reentry Services
03.2023 - Current
Security Supervisor (Special Responses)
GardaWorld Security
05.2019 - 03.2022
Scrum Master & Agile Project Manager
Ecobank PLC
05.2018 - 04.2019
Certified Scrum Master
03-2018
Professional Evaluation & Certification Board (PECB) ISO 9001 Foundation for QMS
02-2017
Projects Internal Auditor
Deux Project Limited
09.2013 - 04.2018
Head of Banking Operations
Oceanic Bank International (NOW Ecobank PLC)
07.2006 - 09.2013
Projects In Controlled Environments (PRINCE2)
08-2005
Certification of Completion of Banking Induction Course [Ecobank PLC (formerly Oceanic Bank Int'l)]
03-2002
Bachelor of Science - Wood Products Engineering
University of Ibadan
05.2001 -
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