Juwon Lipede
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sales rep
Vivint
Jacksonville, FL
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Traveled by foot or automobile to deliver or sell merchandise or services.
Call center
Department of Business and Professional Regulation
Tallahassee, FL
04.2021 - 2022
- Renewing business licenses
- Taking calls
Customer service rep
City of Tallahassee
Tallahassee, Florida
11.2022 - Current
- Essential employee for storm and weather issues
- Finding resolutions for city-wide problems
- Call Volume and Quality Metrics
- Handled high-volume calls while maintaining composure and professionalism in fast-paced environment.
- Utilized city management software to track service requests and monitor progress effectively.
Education
Bachelor of Science - Business Administration
Edward Waters University
Jacksonville, FL12-2026
Diploma - undefined
First Coast High School
Jacksonville, FL05.2019
Skills
- Excellent verbal and communication skills
- Attentive Telephone skills
- Friendly and pleasant manner
- Data entry skills
- Typing and word processing skills
- Documentation skills
- Active listening skills
- Attention to detail
- Customer relations
LANGUAGES
English
Yoruba
Timeline
Customer service rep
City of Tallahassee
11.2022 - Current
Call center
Department of Business and Professional Regulation
04.2021 - 2022
Sales rep
Vivint
Diploma - undefined
First Coast High School
Bachelor of Science - Business Administration
Edward Waters University