Juwuan Tolbert
Event Security Manager
Atlanta,GA
Summary
Dynamic and results-oriented security and event management professional with extensive experience overseeing large-scale operations for major sports and entertainment venues. Currently serving as the Event Security Manager for the Atlanta Hawks at State Farm Arena, where I lead the development and implementation of comprehensive safety and security protocols for NBA games, concerts, and conferences. I am responsible for managing all aspects of security operations, including staffing, logistics, and stakeholder relations, while ensuring compliance with NBA standards and arena policies.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Event Security Manager
Atlanta Hawks
4 2024 - Current
- Managed and implemented all safety and security measures required by NBA and State Farm Arena for Atlanta Hawks, Atlanta Dream, Concerts, and Conferences
- Managed all security operations, staffing, and logistics for any concerts, games, special events, and conferences held at State Farm Arena
- Served as the Manager-On-Duty for security for any games, concerts, and shows as scheduled
- Managed and maintained relationships with our in-house stakeholders such as event operations, player operations, fan experience, community affairs, marketing, corporate partnerships, and sales team
- Responsible for meeting with NBA League Game Officials to go over emergency protocol for each game
- Responsible for working with NBA Team Security to ensure player safety and report any player personnel problems that occur
- Managed and led our Executive Protection Team which was responsible for the safety and security of any special VIP guests in attendance for games, shows, and concerts
- Responsible for creating and sending security cost estimates to the tour and our event booking team
- Responsible for setting up security advance calls and meetings with tour security, and any tour personnel to go over run of show
- Responsible for working with tour management to ensure artists and production safety, parking, and the implementation and distribution of tour credentials
- Responsible for any show stoppage during an event if there was an emergency that would impact the safety of the artist, guests, and the arena
- Responsible for working with any Government Officials Security or special invited guests
- Created and led key important security training required by the NBA for our part-time staff members
- Responsible for the scheduling, payroll, and training of (250) part-time staff members
- Responsible for the booking and scheduling of APD, EMS, and K-9 for all games and shows
- Assisted Creative Marketing Team in identifying potential theme nights for specific fan bases that would drive ticket sales, fan loyalty, and attendance for Hawks games.
- Increased team efficiency with ongoing evaluation and improvement initiatives in both training programs and operational procedures.
- Conducted regular security audits to identify potential vulnerabilities and develop strategies for mitigation.
Sr. Stadium Operations & Event Coordinator
Atlanta Braves
Atlanta, GA
01.2020 - 02.2024
- Managed and coordinated non-gameday/ game day operations for our game staff security, special events, and special guest
- Organized and facilitated our logistics for game-day preparations, fans and guest entry, event setup, pregame events, dignitaries, and celebrity’s visits
- Responsible for planning, creating, and building a deployment and scheduling system for our part time staff for games, special events, concerts, player getaway, and fan day
- Responsible for managing, hiring, and coordinating a staff of 100+ for games, World Series, concerts, watch parties, and fan day
- Created and established a faster system for our part time staff to receive, and signup for Special Events Utilized Salesforce to assist with creating and scheduling staff for special events, concerts, and festivals
- Assisted with building and managing a million-dollar budget for our department
- Responsible for building cost sheets and billing clients for total staff cost for Special Events, festivals, and concerts
- Responsible for creating, coordinating, and tracking training for our game staff security that followed MLB Best Stadium Operations Practice Responsible for the coordination and logistics for Hank Aaron Family Ran point and coordinated logistics with the Secret Service for the President of The United States appearance during the 2021 MLB World Series In charge of managing, coordinating, and distributing our game-day credentials to our Corporate Partners during regular season, post-season playoffs, and World Series Assisted and coordinated the logistics for any players or players families that needed escorting throughout games, special events, festivals, and concerts
- Assisted with the marketing and coordination for HBCU Night which resulted in a sold-out ticket package
- Assisted with the marketing and coordination for College Football Game-days to drive fans to the Battery of Atlanta to increase foot traffic at our bars and restaurants
- Assisted retail department in marketing their key merchandise to promote on social media and to drive sells at our retail stores.
Stadium Operations & Security Trainee
01.2019 - 01.2020
- Updated and communicated information for game-day and non-game day staff operations
- Created and maintained schedule of game-day security and supervisory staff to ensure optimal event security coverage
- Assisted with tracking the attendance and performance of game day and non-game day security staff
- Served as a liaison between the management teams and security staff focus group committees
- Assisted with general filing and documentation for game-day and non-game day security files
- Participated and assisted in the facilitation of various staff training sessions and drills
- Assisted management with documentation of security vulnerability checks of venue and all security equipment
- Demonstrated proficiency in the use of surveillance cameras, access control systems, badging system, and alarm panels (fire and door alarms) Maintained, tracked requests, and assisted with the creation of security game-day credentials and ID badge making for hiring events, orientations, front office staff in a thorough and timely manner
- Respond to and report all issues or concerns pertaining to security/safety immediately to security management and other departments as needed
- Investigated and documented incidents to determine/recommend problem solutions
- Exemplified quality leadership and assisted with staff motivation and morale initiatives.
Marketing Executive
Savannah State Sports Management Club
01.2017 - 05.2018
- In charge of promoting game day events on social media and coming up with themes for game night for the fans, alumni, and student body
- Advertised and promoted all athletic events, that are held on Savannah State's Campus Created Game Operations informational manuals; operational timelines; guest services/information booths; parking and stadium logistics
- Created Game Production informational manuals; credentials; on-field promotions; hosting logistics; production scripts, timelines, and logistics
- In charge of managing game day operations premiere seating for home events Organized marketing strategies to increase ticket sales
- Communicated with corporate sponsors
- Prepared game operations/logistics and entertainment for the home basketball games during halftime and media timeouts announcements
- Created events and host fundraisers to generate funds as well as increased awareness, and attendance for our home athletic events.
Interned/Assistant to Athletic Director
Savannah State University Athletic Department
08.2016 - 04.2018
- Generated revenue using all sales methods including phone calls, face to face appointments, prospecting and networking
- Experience in preparing, developing, and executing a promotional plan for activities with the Savannah State University Athletic Department Assisted Athletic Department with gaining sponsorships to help create profitable opportunities to earn revenue for Savannah State University Athletics Assist head of business operations in managing a million-dollar athletic budget for all the sports that savannah state has to offer.
Education
Business Administration with concentration in Marketing -
Savannah State University
01.2014 - 05.2018
Skills
Management
Customer Service
Event Planning
Creative
Critical Thinking
Crowd Management
Emergency Procedures
Public Speaking
Microsoft Office
Problem-Solving
Safety and security procedures
Staff Leadership
Multitasking
Timeline
Sr. Stadium Operations & Event Coordinator
Atlanta Braves
01.2020 - 02.2024
Stadium Operations & Security Trainee
01.2019 - 01.2020
Marketing Executive
Savannah State Sports Management Club
01.2017 - 05.2018
Interned/Assistant to Athletic Director
Savannah State University Athletic Department
08.2016 - 04.2018
Business Administration with concentration in Marketing -
Savannah State University
01.2014 - 05.2018
Event Security Manager
Atlanta Hawks
4 2024 - Current
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