Vangelina Johnson
Dallas,TX
Summary
Dynamic Customer Service Representative known for strong problem-solving abilities and collaborative approach. Experienced in managing high-volume inquiries and delivering exceptional support, ready to contribute to enhanced customer satisfaction and retention strategies.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Customer Service Representative Remote
Amazon
Keller, Texas
03.2022 - 12.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional support to customers through phone and online inquiries.
- Maintained detailed records of customer interactions using CRM software.
Customer Service Representative Remote
Rise No.3
Fort Worth, Texas
01.2023 - 12.2024
- Delivered phone, email, and chat support to 50–100 customers daily while maintaining a 95% satisfaction rating.
- Resolved billing, account, and technical issues with a first‑contact resolution rate of 85%.
- Documented interactions in CRM systems and followed up on open cases.
- Collaborated with cross‑functional teams to improve customer experience workflows.
Customer Service Representative
Medtronic
Fort Worth, Texas
01.2021 - 10.2023
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Led on- and off-site customer support teams across multiple time zones.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Walmart
Fort Worth, Texas
03.2019 - 12.2021
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately using point-of-sale systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Strengthened customer retention by offering discount options.
Customer Service Representative Remote
Animal Health International
Roanoke, Texas
02.2017 - 11.2019
- Managed high-volume inbound inquiries during peak seasons.
- Identified recurring issues and submitted process improvement suggestions to leadership.
- Trained new team members on remote support best practices.
Education
High School Diploma -
Texas Can Academy
Fort Worth, TX02-2019
Some College (No Degree) - Information And Communication Technology
ITT Technical Institute
Oklahoma City, OKSkills
- Customer relationship management
- CRM software
- First-contact resolution
- Billing dispute resolution
- Technical troubleshooting
- Customer retention strategies
- CRM: Zendesk, Salesforce, Freshdesk
- Communication: Slack, Teams, Zoom
- Ticketing & Knowledge Base Tools
- Microsoft 365 & Google Workspace
Certification
abuse neglect and exploitation
Accomplishments
Presidential Reward
Affiliations
Painting 2021-2025
Timeline
Customer Service Representative Remote
Rise No.3
01.2023 - 12.2024
Customer Service Representative Remote
Amazon
03.2022 - 12.2025
Customer Service Representative
Medtronic
01.2021 - 10.2023
Customer Service Representative
Walmart
03.2019 - 12.2021
Customer Service Representative Remote
Animal Health International
02.2017 - 11.2019
High School Diploma -
Texas Can Academy
Some College (No Degree) - Information And Communication Technology
ITT Technical Institute