Michael Wills
Waldorf,MD
Summary
Reliable Transportation Bus Driver with strong communication and multitasking abilities. Highly organized, proactive and punctual with safety-oriented mentality. Adaptable and driven with strong problem-solving and de-escalation skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transit Bus Driver
DC Circulator-RATPDEV
03.2021 - Current
- Operates various types of transit buses in accord with RATPDEV policies, directives and procedures and in compliance with Federal and District of Columbia laws and regulations.
- Maintains a working knowledge of current bus routes and stops within the service area as well as the current fare structure and bus pass programs.
- Conducts self in an appropriate manner at all times, while working in a diverse environment, assuring a professional quality of service to all external and internal customers. This includes properly answering questions and solving transit-related concerns of customers.
- Aids customers with disabilities, including assistance in boarding and de-boarding, safely securing wheelchairs and announcing stops.
- Inspects assigned transit bus for mechanical problems. This includes conducting an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices and transit bus controls for use while in service.
- Completes reports accurately and legibly.
- Performs various physical duties to successfully complete job responsibilities. These can include but are not limited to, boarding and deboarding transit buses, operating the wheelchair lift/ramp, assisting mobility impaired passengers board or de-board transit buses, securing wheelchairs using a 4 tie down restraint system, lifting the bike rack, lifting baggage compartment doors as may be required.
Professional Barber
Main Event Barber Shop
01.2018 - Current
- Assess hair and scalp health and recommend treatments and products.
- Consult with clients and advise hairstyle and hair treatment options.
- Cut and style hair to clients specifications.
- Use chemical solutions, hair dyes and hot styling tools.
- Maintain salon sanitation and health standards, including cleaning and disinfecting workstations.
- Trim and groom clients facial hair with combs, razors, scissors and clippers.
- Process client payments.
- Order barber supplies.
Traffic Control Flagger
AWP Safety
06.2021 - 08.2021
- Conducted regular inspections of traffic control equipment to ensure proper functioning and compliance with safety standards.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Patiently directed motorists towards detours and alternate routes.
- Organized and maintained site equipment during slow hours.
- Used hand signals and direction signs to direct traffic around road construction sites.
- Communicated with other flaggers using hand-held radios to direct two-way traffic onto a single lane.
- Informed the construction crew of any traffic issues that may affect their safety.
- Appropriately positioned warning and detour signs around construction sites.
- Set up barricades and traffic cones along construction sites to cordon off certain areas.
- Removed all signs, barricades, and traffic cones upon completion of construction work.
- Assisted the construction crew in the removal of rubble, debris, and hazardous materials.
- Recorded the license plate numbers of motorists who neglected to obey traffic signs and directions.
Transit Bus Operator
WMATA
02.2021 - 03.2021
- Safely operated and navigated the commercial passenger bus through traffic along assigned routes, under various environmental conditions, and in accordance with traffic laws and departmental regulations.
- Monitored fare collection from passengers, checked passenger electronic payment passes, and electronic passes to ensure they were valid.
- Communicated with customers, providing schedule, route, and fare information if the automated annunciator is inoperable or if a customer enquires directly.
- Prepared and submitted accident and incident reports in accordance with established guidelines.
- Operated wheelchair lifts, ramps, and secures mobility devices to accommodate the elderly and passengers with disabilities, in accordance with the Americans with Disabilities Act (ADA).
- Properly used the bus radio system by logging on to the Automated Vehicle Locator to communicate with the Bus Operations Communication Center (BOCC).
- Contacted BOCC regarding various emergencies such as medical emergencies, vehicle malfunctions, vehicle evacuations etc. and/or circumstances that may affect service such as heavy traffic, road hazards, road obstructions etc.
- Conducted routine post and pre – operational inspections of the assigned bus to document mechanical issues or vehicle damage.
Resident Service Specialist
New Hope Housing
01.2021 - 03.2021
- Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
- Created informative newsletters highlighting upcoming events, policy changes, or noteworthy achievements within the community, keeping residents well-informed and engaged.
- Served as a liaison between property management teams and on-site maintenance crews, improving overall collaboration efforts.
- Developed partnerships with local businesses for sponsorship opportunities at resident events, strengthening the community''s ties within the neighborhood.
- Ensured a safe and manageable living environment for the shelter/program residents/guest. Monitored resident/guest areas. Always interacted regularly and informally with shelter/program residents/guests.
- Read logbook from previous shift worked to note any items that needs attention.
- Completed incident reports, observations and other documentation required on shift when required. Completed a Full Shift report at the end of the worked shift.
- Conducted full security checks inside and outside the building every 30 minutes, document in logbook all locations and concerns.
- Completed essential forms for intake and checkout procedures for resident/guests.
- Consulted with Coordinator of Residential Services and case managers regarding residents/guest personal needs, behavior, and service planning.
- Maintained all required documentation of residents/guests’ activities on a daily basis.
- Assisted in monitoring medication to residents/guest, daily, counts all control and Program medications daily/nightly which includes updating the medication log and following all medication protocols.
- Distributed Cab vouchers with approval from Director, bus tokens, smart trip cards, bedding linens, and toiletries to residents/guest when needed in accordance with established procedures.
- Answered telephones, transferred calls and routed messages to appropriate staff in a professional manner. Discussed sensitive information in a private setting. Responded to in-person and telephone inquiries from the public about New Hope Housing, Inc. with respect and professionally.
- Supervised resident/guest chores and upkeeping of their personal areas daily. Informed Case Manager and Supervisor when there are problems that needed to be addressed.
- Assisted with resident/guest activities as assigned.
- Accounted for all donations received during the shift, Issue receipts to donors, notify the appropriate person and document in logbooks. Controlled access to donations and secures donations in an appropriate place.
- Replenished and organized supply closet when needed, assisted in serving and monitoring meals during mealtimes.
- Modeled a caring, concerned, and respectful attitude toward residents/guests always.
- Maintained adherence to resident/guest guidelines and upholds shelter/programs procedures.
- Communicated regularly with referring agencies, hospitals, donors and maintained all required documentation, as assigned.
- Participated in all staff meetings and required training.
- Transported residents/guest in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor.
- Performed other duties as assigned by Director or supervisor.
Education
Associate of Arts - Business Management
Wor-Wic Community College
Salisbury, MD04.2020
Skills
- Pickup and Drop-Off Scheduling
- Fuel Logs
- Basic Repair Procedures
- Emergency Response Coordination
- Calm Under Pressure
- Accident Reports
- Situational Awareness
- Dependable and Trustworthy
- Preventive Maintenance
- Visual Inspection
- Quality Assessment and Assurance
- Physical Strength and Stamina
- Equipment Operation
- Team Collaboration
- Loading and Unloading
- Critical Thinking
- Passenger Assistance
- Emergency Procedures
- Teamwork orientation
- Fuel Efficiency
- Disability Awareness
- Route Navigation
- Traffic Laws Adherence
- Weather Conditions Adaptation
- Safe Driving
- Valid Maryland CDL
- Route Planning
- Vehicle Maintenance
- Clean Driving Record
- Customer relations skills
- GPS Navigation
- Written Communication
- Transportation Logs
- Interpersonal Communication
- Incident Reporting
- Patience and Tolerance
- Daily Logs
Certification
- License: Class B CDL
- American Traffic Safety Services Association-Certified Flagger
Timeline
Traffic Control Flagger
AWP Safety
06.2021 - 08.2021
Transit Bus Driver
DC Circulator-RATPDEV
03.2021 - Current
Transit Bus Operator
WMATA
02.2021 - 03.2021
Resident Service Specialist
New Hope Housing
01.2021 - 03.2021
Professional Barber
Main Event Barber Shop
01.2018 - Current
Associate of Arts - Business Management
Wor-Wic Community College
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