JESSETE VELEZ

• Reported to Assistant Director of Operations, prepared reports, coded invoices, joint meetings, and maintained working knowledge of covenants
• Generated work tickets issued by residents
• Oversaw association’s landscaping contract
• Followed up with residents and vendors within 24 hours
• Conducted weekly meetings
• Prepared HOA packets for residents
• Entered new resident’s contact information on database (VMS)
• Updated owner’s contact information
• Edited documents to improve accuracy of language, flow and readability.
• Interacted with customers by phone, email or in-person to provide information.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Maintained open communication with customers to foster positive relations and provide updates on issues.

Interim Community Development Department Manager.

• Coordinated architectural review meetings
• Received and reviewed plans for modifications or new construction
• Prepared approved or denied over 20 architectural applications
• Maintained updated permit tracking database
• Generated reports and typed letters in Word and prepared PowerPoint presentations
• Prepared department's standard operating procedures

• Managed daily office operations, providing customer service, and responsible for accounts payable/receivable and payroll processing
• Ordered and maintained office supplies
• Reconciled bank accounts and credit card statements
• Created electronic filing system for records accessibility
• Ran background checks for new hires
• Verified I-9
• Trained new employees
• Oversaw and supported all administrative duties in office
• Ensured smooth office operation
• Provided administrative support and customer service education
• Compared vendor prices and negotiated for optimal savings.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment
• Worked remotely
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