Micaela Lomax
Tampa
Summary
Professional with strong background in financial crime investigations, prepared to uncover and mitigate risks in global landscape. Proven track record in analyzing complex financial data, identifying fraudulent activities, and ensuring compliance with regulatory standards. Known for team collaboration, adaptability, and delivering impactful results. Proficient in financial analysis, risk assessment, and investigative techniques, with keen eye for detail and integrity.
Overview
6
6
years of professional experience
Work History
Cash and Trade Processing Analyst
Citi Private Bank
04.2022 - Current
- Monitor and ensure transactions processes are executed correctly and are compliant with internal policies and controls
- Resolve inquiries, assist in the investigation, documentation and corrective action implementation of all required issues as directed
- Aid with the transition, alignment, and stabilization efforts of critical operations functions to include risk management tasks
- Utilized evaluative judgement skills for unique and complicated financial scenarios
- Assist as required for control, risk, daily activities, and transaction services projects
- Implemented robust risk assessment methodologies, significantly reducing exposure to financial crimes.
- Collaborated with cross-functional teams for effective execution of global financial crime prevention initiatives.
- Boosted team productivity, providing consistent support and feedback during investigations into potential financial crimes.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Enhanced fraud detection systems through the continuous evaluation and improvement of monitoring techniques.
Merchant Services- Account Specialist III
JP Morgan Chase
07.2021 - 04.2022
- Assist Merchant businesses of all sizes process and track virtually every form of payments including, credit and debit cards, and digital technology
- Assisted in managing substantial asset forfeiture actions, furthering the office''s efforts to combat financial crimes effectively.
- Leveraged forensic accounting techniques to uncover financial crimes, contributing to perpetrator apprehensions.
- Championed a culture of compliance within the organization, fostering awareness about the impact of financial crimes on business operations.
- Analyze transactions, deposits, statements and account information to resolve and provide solutions for Merchants
- Prospected for new customers in target areas or demographics to bring in new business
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Adhered to standards of quality and service as well as all compliance requirements with prime brokerage services
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions
- Developed team communications and information for meetings
- Identified issues, analyzed information and provided solutions to problems.
- Conducted market research to identify trends, enabling introduction of in-demand products.
Collections Account Management Specialist II
Auto, JP Morgan Chase
08.2019 - 07.2021
- Served as point of contact and Liaison between Merchants, debtors, and Customers to provide current information on account status to ensure favorable collective
- Effectively handled all aspects of billing tracking, researching, and collecting through persuasive methods
- Collaborated with Customer Service, Vehicle Remarketing, Loss Mitigations, Customer Account Redemptions, and Escalations to resolve customer inquiries
- Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience
- Provided account oversight, validating practices and verifying contract compliance
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Branch Manager Assistant II
Hertz Corporation
10.2018 - 08.2019
- Maintained highly rated sales and service revenue ranking throughout the southeast Atlanta Region
- Second in command, responsible for multiple Hertz Retail branches (profit and losses.)
- Managed fleet: tracked depreciation, ensured demand is met on daily basis
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Maximized efficiency through effective resource allocation and employee management
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Implemented process improvements to increase productivity.
Education
Bachelor of Science - Business Administration And Management
Bethune-Cookman University
Daytona Beach, FL05.2016
Skills
- Risk assessment processes
- Experience in regulatory and internal audits
- Knowledgeable in financial crime risk management
- Customer Complaint Resolution
- Business development and planning
- Operational leadership skills
- Cross-functional communication Skills
- Business Development Expertise
- Effective Verbal Communication
- Suspicious activity reporting
- Identity verification
- Methodical Investigation Approaches
- Equity Research
- Fraud claims handling
- Regulatory reporting
Timeline
Cash and Trade Processing Analyst
Citi Private Bank
04.2022 - Current
Merchant Services- Account Specialist III
JP Morgan Chase
07.2021 - 04.2022
Collections Account Management Specialist II
Auto, JP Morgan Chase
08.2019 - 07.2021
Branch Manager Assistant II
Hertz Corporation
10.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Bethune-Cookman University
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