J'vier Washington
Panama City,FL
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at DHL. Proven ability to resolve conflicts and enhance customer loyalty while managing high-pressure situations. Proficient in data entry and appointment scheduling, consistently contributing to team efficiency and operational success. Strong work ethic and problem-solving abilities drive results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Ambassador/Utility Dishwasher
HCA Florida Gulf Coast Hospital
07.2024 - Current
- Streamlined the dishwashing process by regularly checking inventory levels of detergents, sanitizer solutions, and other necessary supplies.
- Contributed to overall restaurant cleanliness by performing regular deep-cleaning tasks on kitchen surfaces, appliances, and dishwashing stations as required.
- Supported a clean workspace by sweeping and mopping floors, disposing of trash, and maintaining cleanliness in kitchen areas.
- Increased team efficiency by assisting with basic food prep tasks during slow periods or high demand times.
Customer Service Representative
DHL
04.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server Bartender Host
Applebee's Grill + Bar
12.2018 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served high customer volumes during special events, nights, and weekends.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
Education
Panama City Marine Institute
Panama City, FLSkills
- Professionalism and ethics
- Data entry proficiency
- Appointment scheduling
- Problem-solving
- Problem-solving abilities
- Multitasking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Call center experience
- Computer proficiency
- Phone etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceTimeline
Patient Ambassador/Utility Dishwasher
HCA Florida Gulf Coast Hospital
07.2024 - Current
Customer Service Representative
DHL
04.2022 - 06.2024
Server Bartender Host
Applebee's Grill + Bar
12.2018 - 03.2022
Panama City Marine Institute
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