J'vonna Ferguson
Milwaukee,WI
Summary
Proficient in healthcare customer service, with a focus on problem-solving and data accuracy. Successfully maintained patient records and addressed concerns, contributing to improved service delivery.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Home At Heart
REMOTE, WI
10.2022 - 08.2025
- Maintain accurate records of patients' interactions, including notes on billing concerns, insurance policies, medical procedures, and other related topics.
- Performed the data entry task accurately while adhering to company standards for quality assurance.
- Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.
- Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.
- Conducting follow-up calls with customers after visits or procedures to ensure their satisfaction.
Call Center Representative
Dream Team Constrution
Milwaukee, Wisconsin
06.2015 - 10.2022
- Handled customer inquiries regarding construction services and project details.
- Assisted clients with scheduling appointments and service requests efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Contact Center Representative
Jani-King
Milwaukee, Wisconsin
08.2015 - 08.2021
- Developed and implemented new processes for handling customer inquiries efficiently.
- Processed returns and refunds according to company policies.
- Answered customer inquiries via phone, email, and chat.
- Created knowledge base documents for easy reference by other team members.
- Utilized various software tools such as Microsoft Office Suite, Salesforce.
- Educated customers on features and benefits of products or services.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Consulted with customers to resolve service and billing issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Some College (No Degree) - Computer And Information Sciences
Milwaukee Area Technical College
Milwaukee, WISkills
- Customer service
- Data entry
- Problem solving
- Microsoft Office
- Record keeping
- Call management
- Technical support
- Communication skills
- Process improvement
Timeline
Healthcare Customer Service Representative
Home At Heart
10.2022 - 08.2025
Contact Center Representative
Jani-King
08.2015 - 08.2021
Call Center Representative
Dream Team Constrution
06.2015 - 10.2022
Some College (No Degree) - Computer And Information Sciences
Milwaukee Area Technical College
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