Jvonna Wilson
Fayetteville,NC
Summary
Dynamic and results-oriented professional with a proven track record in customer service excellence and decision-making aptitude, honed across roles at Family Dollar, Walmart, and Circle K. Expert in cash handling and customer relations, consistently enhancing customer satisfaction and streamlining payment processes. Skilled in fostering team collaboration and driving significant improvements in service delivery.
Overview
4
4
years of professional experience
Work History
Cashier
Family Dollar
Fayetteville, NC
01.2021 - 01.2022
- Adhered to social distancing protocols and wore mask or face shield.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
OGP
Walmart
Dunn, NC
01.2019 - 10.2020
- Completed routine maintenance and repair.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Representative
Circle K
Fayetteville, NC
04.2018 - 09.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular follow-up calls with customers after resolving their issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Associate of Applied Science - Healthcare
South University
Savannah, GA10-2024
Skills
- Team collaboration
- Product restocking
- Drawer balancing
- Returns processing
- Product knowledge
- Work ethic and integrity
- Customer relations
- Purchase assistance
- Receipt handling
- Cash handling expertise
- Credit and cash transactions
- Written and verbal communication
- Gift card handling
- Customer service
- Decision making aptitude
- Payment processing
- Payment collection
- Money handling
- Customer service excellence
- Inventory restocking
Accomplishments
- Deans list
Timeline
Cashier
Family Dollar
01.2021 - 01.2022
OGP
Walmart
01.2019 - 10.2020
Customer Service Representative
Circle K
04.2018 - 09.2019
Associate of Applied Science - Healthcare
South University
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