J’Vun Edens
Katy,TX
Summary
Proud United States Air Force veteran seeking a new career opportunity. Ready to utilize leadership skills gained in the Air Force, along with customer service skills developed in the civilian workforce. Committed to making a meaningful contribution in the next professional endeavor. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Small Business Owner/ Executive Chef
Turtle Eats
03.2023 - Current
- Manage timelines for short- and long-term supply needs.
- Coordinate customer service efforts via telephone conversations and face-to-face engagements.
- Managed invoices, organized supply procurement, and upheld systems orderliness.
- Implemented safe food handling practices.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Organized culinary arrangements for diverse functions including date nights and parties.
- Coordinated weekly and monthly meal prep services.
- Conducted advertising campaigns using social media platforms, personal meetings, and neighborhood canvassing.
- Boosted engagement with targeted campaigns and promotions.
- Ensured excellent client support.
- Executed cleanup operations and disassembly procedures.
Pest Control Technician
Mosquito Joe
05.2023 - 11.2024
- Executed targeted pest management strategies against multiple types of insects.
- Conducted advertising initiatives and door-to-door marketing strategies.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Construction Materials Testing Technician
Ranger LLC
03.2022 - 05.2023
- Conducted onsite tests to ensure the safety of construction materials.
- Operated company truck and equipment for daily tasks.
- Guaranteed consistent maintenance of safe, clean work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Online Digital Fulfillment Supervisor
Walmart
01.2020 - 05.2022
- Oversaw associates during shopping, preparation, and dispatch of online grocery orders.
- Coordinates scheduling and break times for a team of over 30 associates.
- Scheduled collections from third-party providers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Hospitality Specialist
United States Air Force, USAF
03.2016 - 01.2020
- Coordinated daily meal preparations for stationed airmen.
- Monitored waste production, achieving a 20% increase in dining facility profits.
- Measured and analyzed satisfaction of customers.
- Supervised fellow airmen performing various tasks.
- Unloaded trucks, organized inventory, and stocked various items.
- Focused on enhancing daily activities, services and conveniences to improve military life for service members and their families.
- Facilitated workout in military gym
- Provided customer service, helping airmen with temporary housing at on base hotel
- Maintained exacting standards of quality and performance.
- Identified and resolved customer complaints concerning food.
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Participated in ongoing professional development training programs to stay current on industry trends and best practices.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Created healthy nutritious menus to serve at important functions.
Education
High School Diploma - undefined
Benson magnet Highschool
Omaha, NE01.2016
Skills
- Exceptional in History and English
- Well versed in Office Word, Excel, and PowerPoint
- Quick learner and open to acquiring new skills
- Great communication and people skills
- Superb customer service skills face to face and via phone
- Supervisor and leadership experience
- Food facilities operated with appropriated funds
- Transient and temporary lodging facilities
- Fitness, recreation, and sports programs and facilities
- Buying and managing equipment and supplies
- Ensuring contracted services maintain quality standards
- Training and overseeing the honor guard
- Mortuary affairs
- Training and supervising search and recovery teams
- Commissary resale
- Providing support for subsistence and exchange to deployed forces
- Protocol support
- Laundry services
- Force Support readiness programs
- Operates and supervises automated information management systems
- Customer Care
- Customer Service
- Customer Support
- Security
- Management
- Military Experience
- Merchandising
- Driving
- Sales
- Military
- DoD Experience
- Sports Coaching
- Excellent with time management
- Organization
Certification
- Food Handler Certification
- Pest Control License
Timeline
Pest Control Technician
Mosquito Joe
05.2023 - 11.2024
Small Business Owner/ Executive Chef
Turtle Eats
03.2023 - Current
Construction Materials Testing Technician
Ranger LLC
03.2022 - 05.2023
Online Digital Fulfillment Supervisor
Walmart
01.2020 - 05.2022
Hospitality Specialist
United States Air Force, USAF
03.2016 - 01.2020
High School Diploma - undefined
Benson magnet Highschool
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