JW Elam
Palm Bay
Summary
Dynamic HVAC and Plumbing Parts & Service Manager with proven expertise in team leadership and customer satisfaction. Recognized for implementing process improvements that enhance operational efficiency and reduce response times.
Overview
17
17
years of professional experience
Work History
HVAC and Plumbing Parts & Service Manager
Circa Service FL
Orlando FL
05.2020 - Current
- Led service team in delivering exceptional customer experiences, enhancing overall satisfaction.
- Implemented process improvements to streamline operations, reducing service response times.
- Collaborated with cross-functional teams to address customer issues and foster communication.
- Managed inventory levels and procurement processes to optimize resource allocation.
- Conducted regular team meetings to align goals and drive continuous improvement initiatives.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Big Dog House Lead Supervisor
Paradise Dog Resort
Palm Bay, FL
07.2014 - 04.2021
- Supervised daily operations, ensuring high standards of animal care and facility maintenance.
- Trained and mentored staff on best practices for customer service and pet handling.
- Developed and implemented operational procedures to enhance workflow efficiency.
- Monitored team performance, providing feedback to improve service delivery and employee engagement.
Service Plumber
Hers and His Plumbing
Apollo Beach, FL
04.2018 - 11.2019
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues using advanced troubleshooting techniques and tools.
- Maintained accurate records of services performed and materials used for each job.
- Collaborated with team members to improve workflow efficiency in service delivery.
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Boosted revenue with upselling additional services based on individual client needs.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
Hotel Maintenance Engineer
Holiday Inn Express & Days Inn
West Melbourne, FL
10.2013 - 06.2014
- Conducted routine inspections of HVAC, plumbing, and electrical systems to ensure optimal performance.
- Performed preventive maintenance on equipment and systems, minimizing service disruptions and operational downtime.
- Diagnosed and repaired mechanical issues efficiently, enhancing guest comfort and satisfaction levels.
- Developed comprehensive maintenance schedules to enhance equipment lifespan and reduce emergency repairs.
- Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
Hotel Maintenance Engineer
Melbourne Beach Hilton
Indialantic, FL
04.2009 - 10.2013
- Conducted routine inspections of HVAC, plumbing, and electrical systems to ensure optimal performance.
- Performed preventive maintenance on equipment and systems, minimizing service disruptions and operational downtime.
- Diagnosed and repaired mechanical issues efficiently, enhancing guest comfort and satisfaction levels.
- Collaborated with housekeeping to address maintenance requests promptly, improving overall hotel operations.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
- Coordinated with other departments to minimize disruption during scheduled maintenance activities or emergency repairs.
Education
EMT Cert. - Emergency Medical Transport
Brevard Community College
Melbourne, FL12-2002
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
HVAC and Plumbing Parts & Service Manager
Circa Service FL
05.2020 - Current
Service Plumber
Hers and His Plumbing
04.2018 - 11.2019
Big Dog House Lead Supervisor
Paradise Dog Resort
07.2014 - 04.2021
Hotel Maintenance Engineer
Holiday Inn Express & Days Inn
10.2013 - 06.2014
Hotel Maintenance Engineer
Melbourne Beach Hilton
04.2009 - 10.2013
EMT Cert. - Emergency Medical Transport
Brevard Community College