JW Joseph Ward
Park Ridge
Summary
Dynamic and reliable professional with a strong background in customer service at Ace Hardware. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining accuracy, ensuring a seamless shopping experience. Committed to delivering excellence and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Cashier & Stock Associate
Ace Hardware
Chicago
06.2025 - Current
- Delivered friendly, efficient customer service by assisting shoppers, answering questions, and processing purchases and returns accurately.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit and returns while balancing regiser drawer with a high level of accuracy.
- Supported team efficiency by unloading deliveries, rotating stock, and setting up promotional displays.
- Resolved customer concerns quickly and professionally to ensure satisfaction and repeat business.
Delivery Driver
Nonno Silvia's Restaurant
01.2023 - 12.2025
- Skilled at bringing order to customers promptly, safely, and courteously
- Assisted with food preparation for outgoing orders
- Collected payments for goods delivered
Flag Football Referee
Park Ridge Park District
09.2022 - 11.2022
- Ensured adherence to the rules and regulations of the game while maintaining a positive and fair game environment .
- Kept accurate record of game events and player conduct.
- Mediated possible confrontations and resolved conflicts between players and parents in a fair and impartial manner.
Account Manager/Business Insurance Associate
Triple Scoop'd Ice Cream
12.2020 - 10.2022
- Greeted customers in a courteous and professional manner, while providing quality customer service to new and returning customers
- Managed, counted, verified, and reconciled daily cash register sales
- Performed tasks such as answering customer inquiries, serving food, checking food quality, and helping with food preparation
Education
Associate of Arts - Sports Management
Southeastern Iowa Community College
West Burlington, IA05-2025
High School Degree -
Maine South High School
Park Ridge, IL05.2023
BBA - Finance/Marketing
Drury University
Springfield, MOSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Conflict resolution
- Refunds and exchanges
- Clear communication
- Professionalism and courtesy
- Reliability and punctuality
- Effective communication
References
References are available upon request.
Timeline
Cashier & Stock Associate
Ace Hardware
06.2025 - Current
Delivery Driver
Nonno Silvia's Restaurant
01.2023 - 12.2025
Flag Football Referee
Park Ridge Park District
09.2022 - 11.2022
Account Manager/Business Insurance Associate
Triple Scoop'd Ice Cream
12.2020 - 10.2022
Associate of Arts - Sports Management
Southeastern Iowa Community College
High School Degree -
Maine South High School
BBA - Finance/Marketing
Drury University
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Daniel SolanoDaniel Solano
Glazier at Hardware New York/Ace HardwareGlazier at Hardware New York/Ace Hardware
Cole MutchlerCole Mutchler
Camp Counselor at Park Ridge Park DistrictCamp Counselor at Park Ridge Park District