James (Wesley) Dotson
Indian Land,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals when needed and/or obligated within rates. Experienced employee bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
06.2023 - Current
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated filling of more than 200 daily prescriptions in a high-volume retail pharmacy environment.
Pool Service Technician
Nick's Pool Service
07.2015 - Current
- Enhanced pool water quality by conducting regular chemical testing and adjusting levels as necessary.
- Improved customer satisfaction by providing consistent and thorough pool maintenance services.
- Educated clients on proper pool care techniques, resulting in reduced maintenance issues and longer-lasting equipment lifespan.
- Increased client retention through the delivery of exceptional customer service and communication skills.
- Demonstrated attention to detail when cleaning pool surfaces, skimmers, filters, pumps, and accessories for optimal performance.
Pharmacy Technician
Publix Pharmacy
11.2022 - 06.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Pushed prescriptions through the medication process (reception, data entry, adjudication, BAR exception, contact manager, dispensing and releasing of medication to the patient while following all HIPPA guidelines).
Pharmacy Technician Trainee
Walgreens
08.2022 - 11.2022
- Taking on cash handling, register duties such as releasing medications to patients, processing payments, etc.
- Trained on data entry, medication processing through fill, labeling and scanning medications in to the system, insurance billing.
- Accepted phone calls from patients that either I could answe or that I would transfer to the pharmacist if I was unable due to pharmacy laws and regulations.
Kitchen Manager
Chipotle
02.2022 - 08.2022
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Assistant General Manager
Palmberries
01.2021 - 02.2022
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Team Leader
Salsarita's Fresh Cantina
06.2020 - 01.2021
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Assistant Manager
Tropical Smoothie Cafe
05.2019 - 07.2020
- Developed strong working relationships with staff, fostering a positive work environment.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted staff members in both Pineville and Huntersville locations when needed and was available any time necessary to assist and/or give information, implement schedules and resolve customer conflicts at each location and to each team.
Education
University Studies Degree -
York Technical College
Rock Hill, SC05.2020
High School Diploma -
Indian Land High School
Indian Land, SC05.2015
Skills
- Problem-Solving Skills
- Patient Confidentiality
- Manual and Automated Medication Dispensing
- Drug Inventory Control
- Team Collaboration
- HIPAA Regulations
- New Hire Onboarding
- Supply Restocking
- Conflict Resolution
- Prioritization and Organization
- Cash Register Operations
- Employee Training
Certification
Nationally Certified Pharmacy Technician (CPhT)
SC and NC Pharmacy Licenses
ServSafe Manager Certified
Languages
English
Native or Bilingual
Ukrainian
Professional Working
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
06.2023 - Current
Pharmacy Technician
Publix Pharmacy
11.2022 - 06.2023
Pharmacy Technician Trainee
Walgreens
08.2022 - 11.2022
Kitchen Manager
Chipotle
02.2022 - 08.2022
Assistant General Manager
Palmberries
01.2021 - 02.2022
Team Leader
Salsarita's Fresh Cantina
06.2020 - 01.2021
Assistant Manager
Tropical Smoothie Cafe
05.2019 - 07.2020
Pool Service Technician
Nick's Pool Service
07.2015 - Current
University Studies Degree -
York Technical College
High School Diploma -
Indian Land High School
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