JWHAR YOUNG
Apopka,FL
Summary
Sales professional with commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Supervisor
American Health
07.2025 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Agent
Policy Scout
03.2025 - 08.2025
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Health Insurance products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Registered Behavior Technician
HealthPRO Heritage
09.2024 - 03.2025
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Patient Care Assistant (PCA)
Person to Person
05.2022 - 09.2024
- Trained new employees on company policies and best practices, fostering a culture of excellence within the company.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Utilized data-driven decision-making processes to continuously refine treatment approaches for optimal outcomes.
- Collaborated with multidisciplinary teams to devise comprehensive strategies for achieving clients'' behavioral goals.
- Safe transportation of residents to and from special needs learning centers.
Patient Care Assistant (PCA)
Palm Gardens
01.2022 - 05.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Assistant (PCA)
Standing Stone Group Home
02.2021 - 03.2022
- Responsible for daily physical activities of the residents.
- Conducted scheduled house meetings and huddles for attention needing scenarios.
- Utilized my skills to alter and fix behaviors in time of need.
Sales Representative
AT&T
08.2019 - 02.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06-2019
Skills
- Data Collection
- Collaboration with BCBA on behavior plans
- Strong verbal and written communication
- Team leadership skills
- Sales coaching
- Client support
- Proficient in Microsoft Word
- Task management
- Composed in high-stress situations
- Analytical problem-solving
- Professional phone communication
- Effective negotiation
- Effective listening skills
Certification
- Registered Behavioral Technician (RBT) Certification (In Progress)
- Home health certification
- 2017-2019 in Marine Corps Auxiliary received member of the year 5
- President of SWAT (Students Working Against Tobacco) president for 3 years
- Young Marines (3 years)
Languages
English
Native or Bilingual
Timeline
Sales Supervisor
American Health
07.2025 - Current
Sales Agent
Policy Scout
03.2025 - 08.2025
Registered Behavior Technician
HealthPRO Heritage
09.2024 - 03.2025
Patient Care Assistant (PCA)
Person to Person
05.2022 - 09.2024
Patient Care Assistant (PCA)
Palm Gardens
01.2022 - 05.2022
Patient Care Assistant (PCA)
Standing Stone Group Home
02.2021 - 03.2022
Sales Representative
AT&T
08.2019 - 02.2021
High School Diploma -
Tampa Bay Technical High School
CAREER GOALS
To obtain a dynamic sales position where I can leverage my communication skills, customer-focused mindset, and goal-oriented approach to drive revenue growth and build long-lasting client relationships. I aim to contribute to a forward-thinking organization that values performance, innovation, and professional development.
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