Summary
Overview
Work History
Education
Skills
Personal
Timeline
Jason Whiteman

Jason Whiteman

Scottsdale,AZ

Summary

Accomplished IT Professional promoting strategic planning to deliver improved organizational performance within the construction insurance & risk management field. Initiative taker who provides end-to-end solutions to create lasting value to company and clients. Provides excellent interpersonal and communication skills to maintain effective relationships with internal and external stakeholders.+

Overview

25
25
years of professional experience

Work History

Director of IT Services

Reseco Insurance Advisors
Phoenix, AZ
09.2016 - Current
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Supervised lifecycle processes pertaining to IT framework.
  • Devised implementation plans and performed cost-benefit analyses.
  • Communicated with senior management to support company growth and optimize processes.
  • Made recommendations and implemented security procedures and systems.
  • Protected secure data files and regulated access.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.

Cyber Risk Advisor

Reseco Insurance Advisors
Phoenix, AZ
09.2016 - Current
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Provided excellent service and attention to clients both face-to-face and through phone/video conversations.
  • Provided best practice assessments to identify and remediate vulnerabilities with IT policy, procedure and infrastructure.
  • Improved operations by working with clients to find workable solutions.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Provided incident response and disaster recovery planning.
  • Provided web based user awareness training.
  • Acted as liaison between client and 3rd party vendors.

Senior Service Delivery Advisor

Willis Towers Watson
Scottsdale, AZ
10.2004 - 09.2016
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Oversaw and supported Windows environments for local on-site and regional locations.
  • Led meetings and ran projects with internal team members, consultants and contractors.
  • Built and established strong partnerships with teams, vendors and contractors.

Senior Service Delivery Advisor

Willis
London, UK
08.1998 - 10.2004
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Installed and supported desktop software titles and add-ons.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
  • Devised incisive workarounds and resolutions for IT-related problems.

Education

Some College (No Degree) -

University of Phoenix, Tempe, AZ
01.2006

BTEC Diploma, Business Studies -

Barking College, London
06.1996

Skills

  • Risk Mitigation Planning
  • Infrastructure Planning
  • Security Improvements
  • Problem Resolution
  • Active Listening
  • Critical Thinking
  • Strong written and oral communication skills
  • Technical Troubleshooting
  • Over 20 years of experience supporting Microsoft based operating systems
  • Seven years of experience in Microsoft Azure and Office 365 administration
  • Experienced IT infrastructure manager

Personal

  • Provisionally passed the (ISC)2 Systems Certified Cloud Security Professional exam and currently awaiting endorsement for full certification (November 2023).
  • Husband and father to Claire, 10 and Josiah, 7
  • Soccer fanatic
  • CrossFit enthusiast
  • Fishing fan
  • Aging snowboarder
  • Weekend DIY warrior

Timeline

Director of IT Services - Reseco Insurance Advisors
09.2016 - Current
Cyber Risk Advisor - Reseco Insurance Advisors
09.2016 - Current
Senior Service Delivery Advisor - Willis Towers Watson
10.2004 - 09.2016
Senior Service Delivery Advisor - Willis
08.1998 - 10.2004
University of Phoenix - Some College (No Degree),
Barking College - BTEC Diploma, Business Studies,

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Jason Whiteman