Jocelyn Wimberly
Cincinnati,US
Summary
Experienced Program Manager with a strong track record in effectively managing functional operations and projects within the supplies and logistics field. Advanced knowledge of organizational strategies, financial management, procurement, and contracting. Adept at driving successful outcomes through thorough logistical analysis, optimizing inventory and supply chain performance, and implementing standardized processes. Comprehensive understanding of inventory management and procurement regulations, well-equipped to navigate complex acquisition processes.
Overview
23
23
years of professional experience
Work History
Project Scheduler
Amazon
05.2021 - 01.2024
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed and maintained logistics workflows, procedures and reports.
- Leveraged project management processes and tools to define and execute projects.
- Implemented the DBE Dashboard for company wide review of supplier diversity KPIs
- Developed and refined process for responding to supplier requests by phone and email
- Collaborated with cross-functional teams to identify risks, mitigate potential delays, and adjust schedules as needed.
- Facilitated smooth transitions between project phases by coordinating resources in advance based on schedule data analysis.
Program Manager
Women's Center of Jacksonville
05.2020 - 05.2021
- Authored requirements, developed test scripts, analyzed and documented results, and directed team testing support
- Leveraged project management processes and tools to define and execute projects.
- Guided team in project management for implementation of multi-million dollar call center projects.
- Developed and maintained logistics workflows, procedures and reports.
- Researched and analyzed program errors, delegated team members to ensure resolution
- Documented process flow for coordination of quarterly regression testing
- Coached team members on professional development opportunities, contributing to improved overall performance.
Customer Contact Center Supervisor
10.2000 - 06.2006
- Successfully managed the activities of 19-22 team members on multiple shifts.
- Monitored performance and productivity by conducting quality observations, Authored appraisals and formally documented performance as needed.
- Collaborated with Union representatives to conduct investigatory interviews and alternative dispute resolutions.
- Ensured all employees adhered to company safety guidelines.
- Adhered to Sarbanes Oxley requirements regarding Customer Contact Center policy and procedure.
- Recommended changes to testing module to qualify Lead CSR candidates.
- Conducted panel interviews for more than 200 prospective new hires, and quarterly testing for potential Lead CSR candidates.
- Identified requirements, Authored training documents, directed effort to develop and implement new process for multiple order processing
- Designed training documents, managed scheduling of classes, and trained Lead CSRs to provide training throughout organization.
Education
Master of Science - Higher Education Administration
Miami University
Oxford, OH05.2020
Bachelor of Science - Communication Sciences And Disorders
Murray State University
Murray, KY05.2014
Skills
- Policy/program development
- Cross-functional team management
- Communication Skills
- Training and Development
- Energy Industry Knowledge
- Community Outreach
- Problem Resolution
- Collaborative manager
Affiliations
- National Association for Colleges and Employers
- Urban League for Young Professionals
- Delta Sigma Theta Sorority, Inc
- National Association for the Advancement of Colored People
Timeline
Project Scheduler
Amazon
05.2021 - 01.2024
Program Manager
Women's Center of Jacksonville
05.2020 - 05.2021
Customer Contact Center Supervisor
10.2000 - 06.2006
Master of Science - Higher Education Administration
Miami University
Bachelor of Science - Communication Sciences And Disorders
Murray State University