Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jwon Al-Zubi

Denton

Summary

To apply my marketing, analytical, and social media experiences to create value and contribute to the growth of the organization.

Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.

Detailed E-Commerce Manager with 5 years of hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality, and organizing promotions. Results-oriented professional possessing great grasp of web design and web analytics software paired with thorough knowledge of SEO.

Overview

8
8
years of professional experience

Work History

E-Commerce Manager

Amazon
02.2022 - Current
  • Ensure that the product comply with all applicable laws and regulations, and are authorized to be sold.
  • Responsible for properly packaging their products
  • Set the right price on the product.
  • Responsible for shipping the product and sending it directly to the buyer.
  • Ensuring the customer any question they have on the product
  • Responsible for return and trying to know the reason for returning
  • Be always up to date on inventory.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
  • Incorporated e-commerce objectives in social media platform management.
  • Helped find leading online retailers and platforms to connect with consumers.
  • Supported annual media planning process and media buying for digital content.
  • Tracked consumer behavior, content management, and weight of purchase to develop robust customer acquisition and retention programs.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Drove sales by developing multi-million dollar contract sales.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Pharmacy Technician

Blossom Care Pharmacy
08.2020 - 11.2021
  • Managing inventory and other supply and review stocks for expired drugs.
  • Accepting payments for prescriptions and processing insurance claims.
  • Answering customers' questions about medication and costs and arranging customers to speak with the pharmacist.
  • Entering patients information into the computer system including prescription to make sure with refills that are on time.
  • Preparing new prescriptions and packing the medication for the pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Project Manager

MRA Property Management
01.2020 - 03.2020
  • Organized and maintained tenants' information to ensure that their contracts are up to date and their rent, utilities, and insurance bills are paid when due.
  • Attended to tenants' inquiries and requests and resolved any issues that affected their current tenancy.
  • Performed bookkeeping function for the business including accounting for receipts and expenditures and banking reconciliation.
  • Evaluated and assisted prospective tenants by reviewing their rental applications and reviewing their background report and rental history.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Provided detailed project status updates to stakeholders and executive management.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Analyzed project performance data to identify areas of improvement.

Bank Teller Intern

Jordan Islamic Bank
02.2019 - 06.2019
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Customer Representative

Zain Company
04.2018 - 11.2018
  • Educated customers on Zain product offerings and assisted them in making the best purchase decision that meets their needs.
  • Reviewed products' technical functions to ensure functionality for the customer.
  • Selected by management to train new sales representatives.
  • Processed orders through the company ERP, performed RFQs, and prepared customer Sales Contracts.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Created and maintained detailed database to develop promotional sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Representative

Zepter Cosmetics Center
07.2017 - 11.2017
  • Kept a CRM book on customers' profiles and preferences.
  • Performed various facial skin treatments on customers to showcase all the benefits that Zepter products provide to customers' skin.
  • Provided a variety of products' selections to satisfy customers' varied needs (creams, lotions, tonics, etc.).
  • Demonstrated to customers how to clean and care for their skin and recommended appropriate skin-care regimens.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.

Education

BBA - Marketing

Princess Sumaya University
Amman, Jordan
08-2019

High School Diploma -

Berkner High School
Richardson, TX
01.2015

Skills

  • Microsoft Office Suite
  • Search engine optimization
  • Action planning
  • Google analytics
  • Promotions management
  • Pricing strategy
  • Affiliate marketing
  • Product management
  • Website optimization
  • Lead generation
  • Salesforce software
  • Problem-solving abilities
  • Professional demeanor
  • Online advertising
  • Storefront creation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

Arabic
Full Professional

Timeline

E-Commerce Manager

Amazon
02.2022 - Current

Pharmacy Technician

Blossom Care Pharmacy
08.2020 - 11.2021

Project Manager

MRA Property Management
01.2020 - 03.2020

Bank Teller Intern

Jordan Islamic Bank
02.2019 - 06.2019

Customer Representative

Zain Company
04.2018 - 11.2018

Customer Representative

Zepter Cosmetics Center
07.2017 - 11.2017

BBA - Marketing

Princess Sumaya University

High School Diploma -

Berkner High School

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