Jessica Wiley
Topeka,KS
Summary
Highly Motivated, Reliable, Adaptable professional with experience in the Annuity and Insurance Operations and Customer Service for 15+ years. Enthusiastic and seeking a full-time position that offers professional challenges and detail-oriented work where I can utilize interpersonal skills to build business relationships with Staff and Clients. Seeking Remote or Hybrid positions.
Overview
7
7
years of professional experience
Work History
Administrative Specialist - Mail
KPERS
08.2025 - Current
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled incoming and outgoing mail for building.
- Distribute mail to each department.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Front Desk Reception
Benefits Representative I
KPERS
06.2024 - 08.2025
- Answer incoming calls from KPERS Members and Retirees, for Retirement Questions and Inquiries.
- Ability to work independently, but also as a collaborative team member.
- Familiarity of State of Kansas Procedures.
- Responsible for counseling individuals in a call center environment, ensuring they receive accurate and comprehensive information regarding their retirement and disability benefits, insurance options, and other related services.
- Providing guidance on various topics such as retirement planning, service credit purchases, and death claims.
- Completing calculating benefit estimates and assisting employers with membership information.
- Responsible for a portion of Outgoing mail the members
Executive Administrative Assistant
Nuthera Labs - True Level Investments Inc
04.2023 - 03.2024
- Reviewing and managing Vendor contracts
- Creating Vendor and Contract Orders for supplies needed daily
- Acting as the administrative point of contact between the executives/vendors
- Maintain shipment tracking of all Vendor orders daily
- Maintain Invoice System for Vendors and contractors
- Monitor office supplies and PPE inventory for the Facility
- Order Supplies, As needed, for the Facility daily
- Full comprehension of office management systems and procedures
- Organizing meetings and travel arrangements for dinner meetings
- Organizing and scheduling appointments with Google Workspace
- Creating new hire company emails
- Assisting the Sales/Marketing Dept with rebranding documentation and organizing the filing system
- Assistance with Ordering Supplies, Equipment for PPE for Director, Department Manager, Department Assistant Manager Department Lead, Technicians.
- Acting as the administrative point of contact between the Director, Department Manager, Department Assistant Manager Department Lead, Technicians
- Operating common office equipment like copiers, scanners, and fax machines
- Stock Breakroom Supplies daily
- Maintain incoming and outgoing mail for the Facility
- (Cannabis Manufacturing)
Senior Annuity Operations Specialist and Diversity, Equity, and Inclusion Committee Member
Advisors Excel
10.2018 - 04.2023
- Work with Financial Agents Nationwide on Annuity Business.
- Conduct calls and send email communication to follow up on pending applications to ensure they are being processed in a timely manner.
- Processed New Business Annuity Applications for multiple Insurance Carriers.
- Correspond with advisors and their office staff on the status of pending business.
- Diligently communicate with transfer companies to confirm funds are moving.
- Record the status of pending applications in our internal tracking system.
- Correspond with advisors and their office staff on Pending Annuity Policies.
- Ability to work independently, but also as a collaborative team member.
- Knowledge of various Insurance Carriers and Financial Intuitions.
- Investment and Assets Management/Account Management.
- Detail oriented, focused on quality in all aspects.
- PC proficiency, ability to work on several platforms at once.
Education
Bachelor of Arts - Liberal Arts, Sociology
Fort Hays State University
Hays, KS05.2011
40+ Hours Online CPE Webinars and Courses - Accounting
Surgent CPE
OnlineSkills
- Spreadsheet Tracking
- Information Confidentiality
- Clerical support
- Calendar Management
- Annuity AND Insurance Familiarity
- Invoice Processing
- Administrative Support
- Filing and Data Archiving
- Office Administration
- Executive Support
- Mail Handling
- Multi-Line Phone Proficiency
- Financial Terminology
- Customer Service-Oriented
- Resourceful
- Call Center Experience
- Working knowledge of Microsoft Outlook
- Working knowledge of Google Workspace
- Working knowledge of Salesforce
- Working knowledge of Orion
- Working knowledge of Microsoft Office 365
- Working knowledge of CRM
- Working knowledge of Zoom
- Working knowledge of Teams
- Ability to use and view multiple computer screens and online tools/websites simultaneously
- Ability to maintain focus in a Hybrid setting
- Familiarity with Firelight
- IRA and Broker Experience
- Document management
- Scheduling appointments
- Microsoft office
- Data entry
- Confidentiality and data protection
- Attention to detail
Timeline
Administrative Specialist - Mail
KPERS
08.2025 - Current
Benefits Representative I
KPERS
06.2024 - 08.2025
Executive Administrative Assistant
Nuthera Labs - True Level Investments Inc
04.2023 - 03.2024
Senior Annuity Operations Specialist and Diversity, Equity, and Inclusion Committee Member
Advisors Excel
10.2018 - 04.2023
40+ Hours Online CPE Webinars and Courses - Accounting
Surgent CPE
Bachelor of Arts - Liberal Arts, Sociology
Fort Hays State University