Juan Xavier Perez
Carrollton,TX
Summary
Professional self-driven leader with 12 years of information technology and facilities experience, including 7 years as a Network and System Support Analyst, 2 years of management, and self-taught web design and marketing skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Campus Service Technician III
CFBISD
01.2023 - 10.2024
- Deliver exceptional customer service to both staff and students
- Offer software and hardware assistance to district staff and provide support to technical personnel as needed
- Compile, organize, and submit a variety of reports for the office
- Install, configure, and upgrade computer systems and peripherals
- Provide technical training and guidance to users on software applications and system functionalities
- Maintain an inventory of computer equipment and software licenses
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
MSP Help Desk Manager
ITSS
01.2021 - 01.2023
- Managed monthly invoices
- Probe and resolve client issues with software and product solutions
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Leveraged automation tools to streamline routine tasks, freeing up staff resources to focus on higher-priority concerns and customer service excellence.
- Managed a team of technicians, ensuring high-quality service and timely problem resolution.
Sr. Network Support Analyst
InTouch Credit Union
01.2009 - 01.2021
- Traveled to office locations nationwide to install nodes and implement client software rollouts
- Adopted the role as the main IT facilities contact for contractors to plan and assist with onsite demo or maintenance
- I configured networks for smooth, reliable operation to meet business processes and objectives
- Assisted in managing main CRM, Portico, and other Fiserv products throughout the years
- Contributed to successful project management by participating in cross-functional teams focused on streamlining technology systems.
- Enhanced system reliability through routine maintenance and software updates.
Education
Bachelor of Arts - Management Information Systems
Tarleton State University
Stephenville, TX05-2022
Associate of Applied Science -
Collin College
Frisco, TX05-2020
Skills
- Network and System Support
- Help Desk Support
- Web Design
- Marketing
- Business Logic
- Troubleshooting
- Software Maintenance
- Hardware Maintenance
- Team Management
- Organizational Skills
- Dependability
- Responsibility
- Customer service expert
- Network configuration
- Training development
- Project Management
Certificates
Duda Certified in Web Design, 01/01/22
OSHA10, 11/2024
Timeline
Campus Service Technician III
CFBISD
01.2023 - 10.2024
MSP Help Desk Manager
ITSS
01.2021 - 01.2023
Sr. Network Support Analyst
InTouch Credit Union
01.2009 - 01.2021
Bachelor of Arts - Management Information Systems
Tarleton State University
Associate of Applied Science -
Collin College
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